I recently ordered a pair of "Black plate JAN Raytheon 5842WA" tubes from
thetubestore (Canada) to me in the USA.
They were supposed to be delivered to me on last Monday June 19, and the status at UPS showed out for delivery.
However they never arrived. Then on Tuesday UPS tracking showed a cryptic message that implied the package was in my town and out for delivery. On Wednesday it showed it was not in my town, but at a distribution center. The UPS web site bot couldn't resolve it so I texted thetubestore and got a reply from Hydn that they would look into it.
I eventually took the tracking number to my local UPS store and they advised me that due to a UPS screw up they seemed to be held up in Louisville KY customs. This was Thursday.
Mid day Friday I got a email from Haydn stating they would send me a replacement package.
I emailed back they could wait until Monday to see if UPS resolved it.
They went ahead and sent the replacement package any way.
I received both packages Monday in the same delivery and informed (thetubestore) then.
They sent me a return shipper and associated paper work for the return of the second package,which I dropped off at a UPS store today (Monday).
This is exceptional service from a company which stands behind their customers and provides a great level of support. I highly recommend them.