Lars,
I think this is the rudest and most shortsighted comment you could've made regarding Chris' comments. Chris has made every attempt to work with you on some of the problems he's come across whilst working with these modules. Yet you don't seem to be reading your emails or reply to them nor do you seem willing to work on the problems he's been faced with, maybe you think it is all user-error?
Chris has been straightforward and neutral with all of his comments until the last few posts he's made where I sense some of his dissapointment with working with you, for the reasons I outlined above. You can't blame him really, if I was given pre-production modules that fall apart in front of me and got no support from the manufacturer I'd be pretty dissapointed too and might well say something about it publicly.
I'm sure we'd all like to hear your reasons for leaving Chris in the dark so much and having him mend to these problems on his own merits, rather than giving him some support, or better, send some new (and tested) modules out to him?
All in all this doesn't bode too well for newclassD, as what kind of support can end users expect when someone doing the first 'official' evaluation of these modules doesn't even get any support? I'm sorry Lars, you really should've handled this much better, at the first sign of trouble you should've just send out new modules, or have the old ones picked up and checked out in your own lab, rather than having Chris fix them.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
I think this is the rudest and most shortsighted comment you could've made regarding Chris' comments. Chris has made every attempt to work with you on some of the problems he's come across whilst working with these modules. Yet you don't seem to be reading your emails or reply to them nor do you seem willing to work on the problems he's been faced with, maybe you think it is all user-error?
Chris has been straightforward and neutral with all of his comments until the last few posts he's made where I sense some of his dissapointment with working with you, for the reasons I outlined above. You can't blame him really, if I was given pre-production modules that fall apart in front of me and got no support from the manufacturer I'd be pretty dissapointed too and might well say something about it publicly.
I'm sure we'd all like to hear your reasons for leaving Chris in the dark so much and having him mend to these problems on his own merits, rather than giving him some support, or better, send some new (and tested) modules out to him?
All in all this doesn't bode too well for newclassD, as what kind of support can end users expect when someone doing the first 'official' evaluation of these modules doesn't even get any support? I'm sorry Lars, you really should've handled this much better, at the first sign of trouble you should've just send out new modules, or have the old ones picked up and checked out in your own lab, rather than having Chris fix them.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Baldin,
I'm sorry, if all that Chris has changed is the amplifier in his usual listening setup that's the only parameter that's changed, room acoustics don't have ANYTHING to do with that, so really, that's not a sensible comment from someone aspiring to offer 'sensible audio'.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
I'm sorry, if all that Chris has changed is the amplifier in his usual listening setup that's the only parameter that's changed, room acoustics don't have ANYTHING to do with that, so really, that's not a sensible comment from someone aspiring to offer 'sensible audio'.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Ivan,
How does that factor into the equation? As mentioned in my post to Baldin above, the only factor that has changed is the amplifier, if there's a clear audible difference then it is the amplifier causing it, not some other component.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
How does that factor into the equation? As mentioned in my post to Baldin above, the only factor that has changed is the amplifier, if there's a clear audible difference then it is the amplifier causing it, not some other component.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Sander: Thank You for your opinion. Of course i don't agree with you, but i will not let my self get tempted to pick it up again. 😀
Have a nice sunday 🙂
Have a nice sunday 🙂
Hey there, I really wasen't meaning to be rude or to put Chris' work down!!!
It's getting a bit hot in here!!!
I actually agree on most of what Chris has written.
What I meant is that I think it only fair when testing and giving impressions on listening results, that we know a bit about the whole setup. That goes both for testing a single item or making A/B comparison.
And I do actually think that acoustics is the most important component in the chain ...... which is not at all the same as saying that nothing alse matters.
It's getting a bit hot in here!!!
I actually agree on most of what Chris has written.
What I meant is that I think it only fair when testing and giving impressions on listening results, that we know a bit about the whole setup. That goes both for testing a single item or making A/B comparison.
And I do actually think that acoustics is the most important component in the chain ...... which is not at all the same as saying that nothing alse matters.
Lars,
Pick it up again? You never even attempted to pick it up to be honest. Your mentality and means of approaching this discussion has been one of not answering (difficult) questions but steering away from them all together.
I've not been privvy to your conversations with Chris, but I can understand his frustrations, and now you seem to discredit him as well for all his honest attempts to give these modules a fair evaluation. I'm sorry, but I can't surpress the notion that you'll only agree with people that express their positive experience with these modules that line up with your own.
I'm sorry, but that won't work for long, just like I've shown with NuForce, the truth will come out when someone steps up to the plate and measures/listens to these modules front to back and publishes his exact findings, no holds barred.
Either way, it is your product, and you can market and support it any way you see fit, but don't try to discredit Chris for the work he's done. If you think he could've done a better job, I agree, but for that he'd have needed your support, which seems to have been lacking from the get-go. So you can't blame him really.
Any where do I stand in all of this? I'm not affiliated with Hypex as you suggested a few pages ago that's for sure, I am however keeping a keen eye out for any products that might turn out to be a dissapointment for the end-user. This industry is plaqued by snake-oil salesmen already, we don't need anymore half-baked products.
I'd suggest you take a close hard look at your design once again, factor in Chris' experience with it, reason that statistically seen lots of people will suffer a similar fate when you ship it in its current state and decide to rather go for quality than something that isn't quite ready for prime time yet.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Pick it up again? You never even attempted to pick it up to be honest. Your mentality and means of approaching this discussion has been one of not answering (difficult) questions but steering away from them all together.
I've not been privvy to your conversations with Chris, but I can understand his frustrations, and now you seem to discredit him as well for all his honest attempts to give these modules a fair evaluation. I'm sorry, but I can't surpress the notion that you'll only agree with people that express their positive experience with these modules that line up with your own.
I'm sorry, but that won't work for long, just like I've shown with NuForce, the truth will come out when someone steps up to the plate and measures/listens to these modules front to back and publishes his exact findings, no holds barred.
Either way, it is your product, and you can market and support it any way you see fit, but don't try to discredit Chris for the work he's done. If you think he could've done a better job, I agree, but for that he'd have needed your support, which seems to have been lacking from the get-go. So you can't blame him really.
Any where do I stand in all of this? I'm not affiliated with Hypex as you suggested a few pages ago that's for sure, I am however keeping a keen eye out for any products that might turn out to be a dissapointment for the end-user. This industry is plaqued by snake-oil salesmen already, we don't need anymore half-baked products.
I'd suggest you take a close hard look at your design once again, factor in Chris' experience with it, reason that statistically seen lots of people will suffer a similar fate when you ship it in its current state and decide to rather go for quality than something that isn't quite ready for prime time yet.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Baldin,
Alright, no problem.
Agreed, acoustics is a big factor in the final reproduction of a recording, one that cannot be neglected, but often us unfortunately.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Alright, no problem.
Agreed, acoustics is a big factor in the final reproduction of a recording, one that cannot be neglected, but often us unfortunately.
Best regards,
Sander Sassen
http://www.hardwareanalysis.com
Everyone, calm down. I'm going to close this thread for a few days so people can get a little perspective.
Lars, I got the modules today but with 6wire psu.How do I wire when I have only a 4 wire trafo?You offered me to deliver the psu board modified so as to be used with a 4 wire trafo but possible to change to a 6 wire in the future.You can mail me the details and maybe a little diagram...I emailed you a couple of times but maybe you changed ISP
All the best
Anzgar
All the best
Anzgar
Is it just me, or is there a pattern emerging from this thread? It started out all great, but then there was the, rather surprising to say the least, treatment that Chris received for all his efforts which were clearly 'above and beyond duty' and now this...Anzgar said:
Lars, what's up? 😕 This isn't going well at all.
Forget those reviews for a moment. Anyone can get 'favorable independent reviews' in the audio industry... that's one of very few certainties in life 😉. I suggest you focus a bit on the communication and clarity in this thread first. That could do you some good, and the readers too.Lars Clausen said:
Probably the new product manager would be handling the deliveries? It's really not a good idea for a forum to turn into a product support thread.
Does anyone think that a c-core or r-core tranny would be good for these over normal toroidals?
Does anyone think that a c-core or r-core tranny would be good for these over normal toroidals?
Anzgar: Sorry about that, my mistake. I will send you a 4 wire PSU ASAP.
Hans L: I am sorry, am i missing something here? 🙂
Hans L: I am sorry, am i missing something here? 🙂
I think it's a very good idea if one isn't helped after sending direct emails. I assume you wouldn't want Anzgar to simply take a silent step back with the situation he's in? Of course, this happens to the best, no real big deal if 'an email goes missing'. But in light of Lars' input in this thread with the whole affair that Chris found himself in, I'd want to know wether this is symptomatic beforehand if I were in the market for a new amp.soongsc said:
There is good reason to give someone the benifit of the doubt until things are clarified, but there is no reason to avoid discussing things that aren't going very well.
Hans L: You keep referring to some kind of 'situation' that our poor friend Chris has found himself in, because of me. But without explaining, what you mean exactly? Can you give an example?
About missing e-mail response, i can say that Anzgar sent a mail to me about this delivery fault at about 1 o'clock this afternoon. Unfortunately we don't have ADSL connection at our new office yet, because of slow slow slow reaction on behalf of our ADSL provider. (But with any luck we should get it tomorrow).
Anyway it means i can not be online in the office hours, where i am at the office. I have to read e-mail when i get home in the evening. So i am sorry Hans L, i don't find your criticism to be justified.
About missing e-mail response, i can say that Anzgar sent a mail to me about this delivery fault at about 1 o'clock this afternoon. Unfortunately we don't have ADSL connection at our new office yet, because of slow slow slow reaction on behalf of our ADSL provider. (But with any luck we should get it tomorrow).
Anyway it means i can not be online in the office hours, where i am at the office. I have to read e-mail when i get home in the evening. So i am sorry Hans L, i don't find your criticism to be justified.
So living in a highly populated area does have some conveniences. We have internet access even at McDonalds and Star Bucks etc. Just take you notebook there and work. I think we're working too hard over here.
I'll agree of what you are saying but this isn't the first time and certainly not the last a customer doesn't contact the supplier directly. You can't hardly blaim Lars for this.soongsc said:
I think it's rather natural to get in contact with Big Firm Inc if I have bought something from them. It's not very hard call Dexa from Sweden if you want a fast answer.
And the number is...... +45 31139101 😉
Cheers PA
Thanks for the support Soongsc, but i am sure if it was Brenda who have sent this order, then Anzgar would have gotten the right PSU first time. No this one is on me ..
Cheers PA
Thanks for the support Soongsc, but i am sure if it was Brenda who have sent this order, then Anzgar would have gotten the right PSU first time. No this one is on me ..
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