I asked you to stay out of this thread if all you want to do is argue with everyone who doesn't agree with you, just because you're so concerned about Bliesma doing business with so called stupid diy consumers like me.
What's wrong with sharing my experience and how it was handled and resolved, regardless of who is or isn't responsible? People deserve to know how a company handles an unusual situation and how they can deal work around any possible issues or quirks a product may have. I never said anything negative about T34Bs in regards to their overall design or performance, as i still stand behind and believe they're great drivers all things considering. I also tried to share the details of the T34B's inner workings since I thought others here wanted to know what makes unique high end drivers like this tick, but also to see if there are any potential things which can be improved or adapted to work with their own designs. Its not like I'm a spy, trying to rip off the design or a hidden troll competitor trying to defame the product. I always tried to be positive and respectful of the owner, his company and products, including sharing the technical details with others who may be interested in the process. We can all get frustrated at times when something doesn't go right or when Murphy's law kicks in, ruining your day. There are plenty of shared positive experiences on here about Bliesma products and they have a huge following, mainly because their drivers perform very well and fill an important void in the niche market of large high performance dome drivers. I have alot of respect for their beryllium drivers and how well they perform, better than just about anything else at any price.
This thread was created to help solve my tweeter problems and in the end to potentially help any others with similar issues, not talk bad about Bliesma. Please do us a huge favor and wave your banner somewheres else. I don't see that I've done anything morally wrong by contacting the owner of Bliesma and expecting some assistance after the retailer ditched me. I wanted specific information on the preferred method of reattaching the chamber, so it doesn't affect advertised performance. This was all mainly due to the retailer not helping me with exchanging the drivers to begin with. I didn't do anything to ruin sales or the image of Bliesma products. Stan has nothing to fear regarding this affecting his company's image if the situation is handled properly and it has a positive outcome. Thats not up to me. I already went to the extent of attempting repair of the chamber myself on Stan's recommendation. It was my decision to agree and attempt repair and I could have simply refused, but I wanted to save time and money if it was as simple as it looked. It just made sense to me. The only fault I find on Bliesma's end is the loose tolerance machining inside the chamber making it difficult to get a perfect seal. Communication could have also been better. As long as the driver can be resealed successfully and perform to spec, everything will work out ok.
What makes you so up tight if I'm sharing my experience regarding a potential warranty situation and how its handled? This includes technical details on driver internal design and engineering, which is important to some curious people like me. Whats the name of your company and what kind of speakers do you build? If you have the need to poke around in my private conversation with Stan, you can tell me some things about yourself too. You just act passive aggressive and talk about me, but you don't engage in dialog and then want to vanish after failing to dominate the conversation and talking down to everyone.
One thing to keep in mind is that you can test the tweeter with the back chamber removed. If the potential voice coil rubbing, or chamber leaking, stuff goes away then you know it's the seal that's faulty. Otherwise it's a rubbing voice coil.
Thats true, but it won't reveal a secondary leak at the dome or surround not having an enclosed system. This happened to me once testing an older compression driver, which had the dome surround come loose, but it sounded OK with the rear chamber off. It only made the noise when an air load was placed on the diaphragm.
FWIW, the drivers sounded OK with the chambers off. That's what I did to see if it was even worth bothering to fix them, being it would have been a waste of time with a rubbing VC.
FWIW, the drivers sounded OK with the chambers off. That's what I did to see if it was even worth bothering to fix them, being it would have been a waste of time with a rubbing VC.
One remark in advance:
I have never installed a Bliesma product and do not plan to do so in the near future.
However, I am also irritated that various more or less serious misconduct is described, with the less serious mostly on the part of Bliesma, and the more serious on the part of the retailer.
Bliesma's name is mentioned, but not that of the retailer.
Do you understand my lack of understanding? Why is it like this?
Many greetings,
Michael
The way I see it, bliesma did nothing wrong, so it doesn't tarnish their name to mention them.
I am only describing my personal impression. What will be worse will be the general impression.
And that, after reading this thread, is not that Bliesma himself is completely innocent. The personal tips of the person named Stan probably did not help sufficiently and he personally may not have had the time to answer every mail personally in a timely manner.
And poof: Bliesma is in a bad light.
The dealer, who actually has the sole responsibility, is fine out, because his name is not mentioned.
I just find this strange.
Many greetings,
Michael
And that, after reading this thread, is not that Bliesma himself is completely innocent. The personal tips of the person named Stan probably did not help sufficiently and he personally may not have had the time to answer every mail personally in a timely manner.
And poof: Bliesma is in a bad light.
The dealer, who actually has the sole responsibility, is fine out, because his name is not mentioned.
I just find this strange.
Many greetings,
Michael
Formally yes, Bliesma did nothing wrong, but IMO it's a bit more complicated.
When I am a manufacturer of expensive high end stuff for a niche market, and I outsource sale by retailing, I want and expect my retailer to do that without issues like customer complaints, shipment damage, and so on.
When I, the manufacturer, would hear of some problems, I'd contact the retailer rightaway. I'd see that as my duty because I want the buyer of my stuff to be happy. The customer spent quite some money and deserves to be treated correctly.
When a manufacturer remains silent, IMO he is naive and not aware of possible reputation damage. No matter how the stuff was sold/bought, it's finally about the brand.
Profiguy, when you happened to buy at Soundimports Netherlands, drop me a PM.
When I am a manufacturer of expensive high end stuff for a niche market, and I outsource sale by retailing, I want and expect my retailer to do that without issues like customer complaints, shipment damage, and so on.
When I, the manufacturer, would hear of some problems, I'd contact the retailer rightaway. I'd see that as my duty because I want the buyer of my stuff to be happy. The customer spent quite some money and deserves to be treated correctly.
When a manufacturer remains silent, IMO he is naive and not aware of possible reputation damage. No matter how the stuff was sold/bought, it's finally about the brand.
Profiguy, when you happened to buy at Soundimports Netherlands, drop me a PM.
I basically agree. If you continue to do business with retailers that do not support their customers, and if you are aware of this as a manufacturer, you are complicit in their poor business practices by continuing to do business with that retailer
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Actually, Bryguy is correct. You are following only yourself. It's not difficult to undo but I don't really see the harm.
I just thought it was funny! I don't even see the option to follow myself so I was surprised such a thing was possible
@Cal Weldon
i can see what you and Bryguy see.
but in my profile it says I’m following ucla88.
Can you see that?
please advise how to unfollow myself
i can see what you and Bryguy see.
but in my profile it says I’m following ucla88.
Can you see that?
please advise how to unfollow myself
I can appreciate the reasoning behind your inquisitive attitude.
The reason I mention only Bliesma as a name here is due to the product. That is who made the product and who should back the product up when all else has failed (including the lack of action taken from the retailer) as an option to resolve the problem with the product. The company who sold me the product is only liable for their services rendered, which is getting the product to me in functional and as-new cosmetic condition as it came from the manufacturer.
Bliesma claims their packaging is sufficient to survive the rough journey and their product is designed to cope with all expected environmental conditions. Including a reasonable amount of physical mishandling, to remain intact and functional upon arrival to me, the customer. This is why I first asked Stan at Bliesma about the durability of adhesives used in the tweeters and the capability of the factory packaging to be sufficient on its own to adequately protect the drivers from damage when used as the sole packaging during shipping. This was to make sure the lack of extra packaging wasn't sufficient reason to pin the damage on the dealer's neglect to double box the tweeters. The other reason was to make sure the materials and adhesives used in assembling the tweeters weren't weakened or compromised by the abnormally hot weather we were seeing (over 110 deg F) here in Phoenix when they were in transit, riding around in the delivery vehicle. Stan insisted this wouldn't harm the tweeters in any way and that it wasn't the reason the back chambers came off in transit. There were also no signs of rough handling on the outside of the package upon arrival, which basically cleared the seller of any wrong doing in the process of shipping the tweeters. I still attempted to contact the merchant to check whether I could file a shipping damage claim, despite knowing there weren't any physical signs of mishandling and the packaging was claimed to be sufficient protection in shipping. I didn't receive any further response at that point and wasn't about to expect being able to return the drivers for another set.
I'm not mentioning the name of the merchant here because it doesn't potentially fix anything other than causing a pointless witch hunt. Bliesma already stated the packaging and hot weather weren't to blame for the chambers coming off, so that leaves me with a defective tweeter scenario, which IMO Bliesma should take care of.
Bliesma designed and built the tweeters, so they guarantee them to be functional for up to 5 yrs after sales (with the obvious exception of abuse, acts of God and other circumstances out of anyone's control). These exceptions I mentioned could encompass the rough handling in transit, but there was no proof of that, so we're left with a warranty situation, which Blieama should take care of. I verified this with Bliesma to make sure I'm in the clear with my situation and Stan (the owner) said my tweeters were covered under warranty, whether I fail or succeed in reattaching the back chambers. He said he would take care of gluing the chambers back on for me under warranty if I sent him the tweeters.
Shipping anything valuable to Germany isn't cheap for a few reasons. It makes me liable for the import duties into Germany, which can be tricky and may open up a bigger can of worms for me. I speak out of experience and my past dealings with the Manger company verify this. I can't claim the full value of the tweeters for insurance purposes because it costs me a potentially large amount of money to import them into Germany. That shouldn't be my responsibility but it ends up that way regardless. I would have had to do the same shipping them to another European country in hopes of exchanging them. The tweeters would have been out of my hands and in the hands of the dealer who's communication was already unreliable, so it would have been virtually impossible to retrieve them from all the way over here in the US. I didn't want to take that risk without something in writing stating I have some sort of claim to my merchandise.
So these are all the reasons why I handled it the way I did. I wasted several hours just being on this forum, explaining it all to everyone, which is seriously cutting into my day. I don't owe anyone anymore explanations here or anything else, despite being accused by some angry, overly loyal Bliesma supporters. Again, I have nothing against the product aside from some minor engineering details which I questioned. I still like the drivers and care about small business owners alike, but I'm stuck with drivers that need attention which I shouldn't be liable for. I did nothing wrong and I'm sick and tired of defending myself to everyone who questions my motives and wants me to shut up and go away. This was the last explanation I'm giving here and I dont owe anything more to anyone regarding this matter. Stan comes across as a nice guy, but he does take his time communicating with me. At least he does somewhat talk to me, but he was much more responsive in the beginning when he wanted a failure analysis of the tweeters. Now he keeps it to the basic minimum. Sorry if anyone doesn't believe me and I don't owe anyone any more explanations regarding all this. It already cost me a ton of my time and energy, yet I'm still left with drivers that don't work as intended.
Could you more accurately describe how the shipment was packaged? When like in post #61 with an extra box it is not good enough for global shipping. At least 2-3 inches of foam around the inner box is required as the content must survive rough handling.
Not mentioning the name of the merchant "because it doesn't potentially fix anything than causing a pointless witch hunt"??
That is odd: it is important to mention names of merchants failing to ship properly because likely only then they will improve their quality of shipping; a forum like this has a function in that respect. When unmentioned, there is more risk for other customers to be faced with improper shipping; actually your refusal to name the merchant is rather selfish.
Not mentioning the name of the merchant "because it doesn't potentially fix anything than causing a pointless witch hunt"??
That is odd: it is important to mention names of merchants failing to ship properly because likely only then they will improve their quality of shipping; a forum like this has a function in that respect. When unmentioned, there is more risk for other customers to be faced with improper shipping; actually your refusal to name the merchant is rather selfish.
I'm done explaining myself. I dont owe anyone anything else regarding this situation.
I started this thread to identify and fix MY T34Bs, not start WW3. I'm doing all the work so I can have working drivers, not $900 paper weights. I like the drivers and want to use them. I said everything appropriate to the situation and didn't bash Bliesma. I only criticized what I believe was a few design quirks which could be improved upon and Stan was thankful to hear about those from me.
If Bliesma says the packaging is adequate to survive transatlantic shipping, then its not on the merchant if there's shipping damage from average rough handling. How rough was the handling? I don't know and neither do I care, because it doesn't change anything. Neither does a witch hunt for the merchant, who in theory didn't do anything to cause the damage according to the info given by Stan regarding the fitness of the factory packaging for international carrier transport.
You guys need to stop picking on me. I didn't do anything wrong. NOTHING!!!!
THE END.
I started this thread to identify and fix MY T34Bs, not start WW3. I'm doing all the work so I can have working drivers, not $900 paper weights. I like the drivers and want to use them. I said everything appropriate to the situation and didn't bash Bliesma. I only criticized what I believe was a few design quirks which could be improved upon and Stan was thankful to hear about those from me.
If Bliesma says the packaging is adequate to survive transatlantic shipping, then its not on the merchant if there's shipping damage from average rough handling. How rough was the handling? I don't know and neither do I care, because it doesn't change anything. Neither does a witch hunt for the merchant, who in theory didn't do anything to cause the damage according to the info given by Stan regarding the fitness of the factory packaging for international carrier transport.
You guys need to stop picking on me. I didn't do anything wrong. NOTHING!!!!
THE END.
That's an issue between you and Bliesma/merchant; what do you expect from members here? They are willing to give some well meant advice but we are not here for sorting this out for you.
When you didn't do anything wrong you apparently are immune to take any advice it seems.
Issue is he won't throw the retailer under the bus for whatever reason. We want blood and to know who's not going to back a product .
What you obviously did "wrong" was accepting damaged tweeters and starting a DIY repair; you should have returned them to the merchant.
I'm the one stuck with them. Not you. Leave me alone and find someone else to pump for info. This was supposed to be a technical thread diagnosing something. You guys are being selfish, wanting to turn it into your own agenda. If you don't want to contribute anything technical, stay out of the thread. Yes, you're correct, its my problem and I'm keeping it that way. I'm getting beat up for trying to be a decent guy. You guys can go jump off a bridge.
You are simply not well informed how to act in this situation; see link https://preferredship.com/kc/repair-replacement-warranty-returns/
You received damaged tweeters which you could have sent back for repair to Bliesma directly, not the merchant. It should not have been too big of a problem to deal this with Bliesma in an appropriate way price wise (guarantee or repair).
That's not to judge you but to advice; if you don't get that....blame yourself.
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