Please, AGAIN, don't ruin this thresd with arguments and accusations which don't take all facts into consideration.
I don't understand why I'm supposed to be responsible for resolving a damaged shipment claim when I'm the customer. This isnt how things like this are resolved here in the US. The person shipping the package is responsible for this, not the customer.
I tried contacting the retailer selling the drivers. Im not disclosing the name. Its none of anyone's business. Neither is my personal communication with them or Bliesma. I dont report to anyone here and its ridiculous people would expect me to - its highly unreasonable for anyone to expect this from me. I already shared all the details here.
I created this thread for the sake of troubleshooting the issue and finding a good solution, not to argue myself out of being treated like a moron who doesn't know what he's doing. I have a few decades experience dealing with, designing, building and reconing speskers of all types. I dont owe anyone any explanation here. I just want to discuss problems to find solutions to them, not bicker who's fault it is for the sake of having a target for everyone's nasty remarks and criticism. Like mom used to say, if you dont have anything nice to say then don't say it. I deserve to be treated with some respect and it goes both ways.
So, back to the subject - I requested a replacement back chamber for the one tweeter as a good solution to the issue of poor chamber fitment. If this is the only issue, which it appears to be, the problem would be resolved and I'd have a properly working pair of drivers as they shouls have been out of the box, regardless of who is at fault of the whole issue. All I want is a working set of drivers out of the whole deal. If I could do it all over again, I'd purchase them from an American dealer (not from Canada, which would incurr import duties).
My big lesson here is not to purchase delicate items like this from Europe where I don't have any recourse if something goes wrong. Even when I contacted Manger in Germany about my bad MSW driver, they told me to declare a ridiculously low insurance value so they don't have to pay import duties... $40 to be exact for irreplaceable pieces which are worth 4 figures even with defects, then label the package as junk items. Thats not right IMO and if things went bad I'd loose my expensive drivers for the sake of having to lie for the company I'm sending them to. I csn guarantee Manger would label them at full value when they're repaired and they won't care if I had to pay import duties for something I already own. Slightly hypocritical if you ask me.
I dont fault Bliesma for all this or hold them accountable for the most part. I'm just disappointed they expected me to repair the drivers myself and not help me with sending them back to the seller first. I shouldn't be liable for that and it wouldn't have been much sweat off Bliesma's back to cover shipping one way as they would have done the repair (gluing the chambers back on) for me under warranty. I did specifically ask whether my warranty was still effective after I worked on the tweeters myself, which luckily was still the case. The main reason, aside from paying shipping costs and import duties, for not sending them the tweeters for repair to begin with, was due to the fact the adhesive they used to attach the chambers appeared rather weak and inappropriate for the job IMO, including the machining tolerances on the back chamber flange ID being a bit sloppy and non self-centering. This is what made the repair, sealing them back up so difficult for me to start with. The very thin edge holding the whole thing together with contact cement while under tension from the dampening disc wasn't very well engineeried. I expected better tolerances from such an otherwise precision driver made with state of the art German craftsmanship and materials. I was a bit disappointed to see the lack of precision when examining the rear chamber machining. I'm being very factual and up front about this because its the Achilles heel of this driver if it has one.
Even though every loyal Bliesma customer started bashing me for pointing out all this and wanted to see me burn in hell for saying anything negative about a Bliesma product, I think its only fair to point these details out in my defense and so no one else has to go through the same ordeal as I did. I was mainly disappointed at how the whole thing was handled and how little support I received from both sides. Add to that the amount of grief I got from people on here, it really ruined the experience and my excitement to integrate these drivers in my next no-compromise speaker design. I still like these tweeters alot, but I'd likely look at more user serviceable drivers first which are sold by American dealers, so I have easier recourse if something went wrong or for example if I needed a replacement VC. Not being able to service a driver yourself is a real pain. I understand the amount of engineering it takes to deisgn a field-replaceable VC is enormous, but its sort of expected nowadays, even if your an end user and not an OEM customer.
Not sure if people know this about me, but I'm a German citizen having been fully educated there to college level and worked in the audio industry trade for most of my life. I'm very proud to be German raised and educated, but I've also seen the downside of how arrogant and self absorbed people there can be when it comes to their pride in technical skill and craftsmanship. We don't want to readily admit when we're wrong or make a mistake, especially when an Amercian person (or any foreigner for that matter) criticizes something we hold dear to our hearts or culturally respect. Its important to keep an open mind about stuff when ever possible. No one's better than anyone and everyone has flaws. Its critical to look at yourself in the mirror first before placing blame or throwing other people under the bus, no matter how much we think they're in the wrong. I'm just so done with all the toxicity being thrown around. It's pathetic and immature.
I don't understand why I'm supposed to be responsible for resolving a damaged shipment claim when I'm the customer. This isnt how things like this are resolved here in the US. The person shipping the package is responsible for this, not the customer.
I tried contacting the retailer selling the drivers. Im not disclosing the name. Its none of anyone's business. Neither is my personal communication with them or Bliesma. I dont report to anyone here and its ridiculous people would expect me to - its highly unreasonable for anyone to expect this from me. I already shared all the details here.
I created this thread for the sake of troubleshooting the issue and finding a good solution, not to argue myself out of being treated like a moron who doesn't know what he's doing. I have a few decades experience dealing with, designing, building and reconing speskers of all types. I dont owe anyone any explanation here. I just want to discuss problems to find solutions to them, not bicker who's fault it is for the sake of having a target for everyone's nasty remarks and criticism. Like mom used to say, if you dont have anything nice to say then don't say it. I deserve to be treated with some respect and it goes both ways.
So, back to the subject - I requested a replacement back chamber for the one tweeter as a good solution to the issue of poor chamber fitment. If this is the only issue, which it appears to be, the problem would be resolved and I'd have a properly working pair of drivers as they shouls have been out of the box, regardless of who is at fault of the whole issue. All I want is a working set of drivers out of the whole deal. If I could do it all over again, I'd purchase them from an American dealer (not from Canada, which would incurr import duties).
My big lesson here is not to purchase delicate items like this from Europe where I don't have any recourse if something goes wrong. Even when I contacted Manger in Germany about my bad MSW driver, they told me to declare a ridiculously low insurance value so they don't have to pay import duties... $40 to be exact for irreplaceable pieces which are worth 4 figures even with defects, then label the package as junk items. Thats not right IMO and if things went bad I'd loose my expensive drivers for the sake of having to lie for the company I'm sending them to. I csn guarantee Manger would label them at full value when they're repaired and they won't care if I had to pay import duties for something I already own. Slightly hypocritical if you ask me.
I dont fault Bliesma for all this or hold them accountable for the most part. I'm just disappointed they expected me to repair the drivers myself and not help me with sending them back to the seller first. I shouldn't be liable for that and it wouldn't have been much sweat off Bliesma's back to cover shipping one way as they would have done the repair (gluing the chambers back on) for me under warranty. I did specifically ask whether my warranty was still effective after I worked on the tweeters myself, which luckily was still the case. The main reason, aside from paying shipping costs and import duties, for not sending them the tweeters for repair to begin with, was due to the fact the adhesive they used to attach the chambers appeared rather weak and inappropriate for the job IMO, including the machining tolerances on the back chamber flange ID being a bit sloppy and non self-centering. This is what made the repair, sealing them back up so difficult for me to start with. The very thin edge holding the whole thing together with contact cement while under tension from the dampening disc wasn't very well engineeried. I expected better tolerances from such an otherwise precision driver made with state of the art German craftsmanship and materials. I was a bit disappointed to see the lack of precision when examining the rear chamber machining. I'm being very factual and up front about this because its the Achilles heel of this driver if it has one.
Even though every loyal Bliesma customer started bashing me for pointing out all this and wanted to see me burn in hell for saying anything negative about a Bliesma product, I think its only fair to point these details out in my defense and so no one else has to go through the same ordeal as I did. I was mainly disappointed at how the whole thing was handled and how little support I received from both sides. Add to that the amount of grief I got from people on here, it really ruined the experience and my excitement to integrate these drivers in my next no-compromise speaker design. I still like these tweeters alot, but I'd likely look at more user serviceable drivers first which are sold by American dealers, so I have easier recourse if something went wrong or for example if I needed a replacement VC. Not being able to service a driver yourself is a real pain. I understand the amount of engineering it takes to deisgn a field-replaceable VC is enormous, but its sort of expected nowadays, even if your an end user and not an OEM customer.
Not sure if people know this about me, but I'm a German citizen having been fully educated there to college level and worked in the audio industry trade for most of my life. I'm very proud to be German raised and educated, but I've also seen the downside of how arrogant and self absorbed people there can be when it comes to their pride in technical skill and craftsmanship. We don't want to readily admit when we're wrong or make a mistake, especially when an Amercian person (or any foreigner for that matter) criticizes something we hold dear to our hearts or culturally respect. Its important to keep an open mind about stuff when ever possible. No one's better than anyone and everyone has flaws. Its critical to look at yourself in the mirror first before placing blame or throwing other people under the bus, no matter how much we think they're in the wrong. I'm just so done with all the toxicity being thrown around. It's pathetic and immature.
Shipping insurance is worthless. The company I worked for was having issues with a major carrier damaging the shipments, so we purchased insurance through them for critical delivery. When the boxes arrived, they were clearly damaged. The reciepient did not contest the delivery, but when we went on-site the equipment inside was damaged. one piece was unusable and would require $10K worth of repair. We sent pictures and documentation to the carrier, but they refused to honor the insurance, stating "you cant prove we created this damage". So we asked them what the insurance money was for and they said, quote "to pay the lawyers in case you decide to sue us"
That is infuriating. I am not a very aggressive person, but that would have me acting in a way I couldn't take back
As if you have access to those communications, on the basis of which you are recommending? Problems? How many such cases are in your notice? Your deduction is devoid of reasoning.
I had a similar thought at first. I think he meant though, that by restricting distributors from selling to DIYers, bliesma would be able to avoid having to deal with end users. It's a broad enough idea that seeing the specifics of profiguy's communications wouldn't really be necessary. Not that I agree with Endo, but he at least, I think is innocent of hypocrisy
My dear sir, that's the most intelligent thing I've heard in this thread so far.
I had zero option to purchase shipping insurance, not that it would have done me much good.
I had zero option to purchase shipping insurance, not that it would have done me much good.
You can do everything you can possibly prepare for (purchase insurance, choose the most reliable shipper)
3 months later, when you go to use it, it just doesn’t work. (True story)
So what happened? Who knows?
Now If you’re going to go to get your podium just to say, tktran303- you should have inspected each and all products as soon as they arrive… oh come now… surely a lot of us don’t always have time, energy or interest to inspect each and all incoming good(s).
Sometimes, **** happens!
3 months later, when you go to use it, it just doesn’t work. (True story)
So what happened? Who knows?
Now If you’re going to go to get your podium just to say, tktran303- you should have inspected each and all products as soon as they arrive… oh come now… surely a lot of us don’t always have time, energy or interest to inspect each and all incoming good(s).
Sometimes, **** happens!
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That's totally backwards. As profiguy said, they were packaged poorly. If I sold you a subwoofer, and you decided to opt out of shipping insurance, assuming I'd do my due diligence in packaging it safely, but instead I threw the bare subwoofer into a cardboard box and sent it to you, when it inevitably arrived completely destroyed and you complained, would it be fair of me to say "should have paid for insurance" and just blow you off? Not to mention, as profiguy said, there was no shipping insurance option provided to him
When I sell on eBay, and when I don't pay for insurance and the package arrives damaged, eBay forces me to pay back the customer, as they should. The customer paid for a good, and they didn't receive what they were promised. Why should they still be charged?
I'm not confusing anything. You brought up buyer paying for shipping insurance, and I responded. You're bringing in an entirely different part of the conversation which has nothing to do with my comment to you
Read my post #23 on this thread and you will have my reply to this. Again though, not particularly relevant to my original reply to you
By "refusing" to mention the retailer, he preserves their reputation, as it seems to be the retailer he primarily is fed up with.
What else is OP to do, if the retailer doesn't do their job? I would reach out to the manufacturer as well in his shoes. Again, refer to my post #23
You call that slander?
So, not OP
Let's break this down. You say this:
"In this case the OP refuses to mention the retailer who’s at fault if anyone. And only mentions Bliesma and Stan. And we have not heard either the retailer, or Stan‘s side of the story."
In this post, you're clearly referring to the actions of OP. I reply:
"By "refusing" to mention the retailer, he preserves their reputation, as it seems to be the retailer he primarily is fed up with."
Again, we're clearly referring to OP. To continue, you reply:
"Ok so the company at fault gets off the hook, and the one who isn’t gets their good name slandered?"
You mention slander, but we're supposed to connect the dots that you're no longer talking about the OP, who is the topic of our exchange, and which your reply was in response to?
So either A: you're just trying to cover your tracks, and mention other posters when you realize OP has in fact not "slandered" bliesma, or B: you just added a remark about slander as a complete non sequitur to our original conversation, not referring to OP at all but to other commenters replying to his woes, which to reiterate would not be at all relevant to the conversation. I don't mean to accuse you of A, by the way. There have been apparently a few non sequiturs from you
No aggression meant by the way. You are defending bliesma, which is fine. I have no dog in this fight, but you seem to me to be unfairly targeting OP so I thought I'd say something
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I sort of suspected a response in the vein of this. Oh well. If I were OP I'd also be frustrated by the ridicule he's received for apparently no reason
I just followed you, and noticed you follow yourself. How'd you manage that? Hahaha
Whats the relevance of your claim or assumption for your business in this thread, you are on tangent.
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