Weird Media Centre Remote Control Problem

I have a thin mini-itx based Windows 10 media PC that I built. aS part of the build I installed an IR remote control for Media Player. At first I used the audio outputs from the (Asus) mobo. The remote function (using an HP remote handset) worked as intended with Media Player, Kodi, Skype etc.

I then decided to experiment with using an outboard DAC. So I bought a Twisted Pear "USB Receiver/DAC" http://www.twistedpearaudio.com/digital/usb.aspx . The remote control functions still worked as intended when I used the audio outputs from the DAC Receiver board.

I then connected the coax SPDIF output from the TP USB Receiver/DAC to a separate DAC. The SQ improved but the remote control will no longer control the volume or mute functions. It will however, still stop/pause/skip tracks.

I don't understand why this should be. Surely the USB output from the PC is the same no matter what DAC is connected. The remote handset is not at fault as I have two and both behave the same.

Can anyone shed any light on why this should be happening? Thanks.
 
"You should configure your SW player to use software volume instead of volume control offered by your audio device.."

Thanks very much for your quick reply. I now understand why I'm not getting the remote control of the volume/mute functions, but I can't find any options/setting to do what you suggest. Can you offer any more detailed advice?