Yes please shop at your local Walmart.
Have you ever tried to get a faceplate for a Sony or Panasonic?? Good luck with them too.
I would really like to know a manufacturer that is going to hold your hand and replace dropped items for years after purchase.
The fuse is a no-brainer and petty. I don't image you could logistically take care of the faceplate if you can't find a fuse.
Have you ever tried to get a faceplate for a Sony or Panasonic?? Good luck with them too.
I would really like to know a manufacturer that is going to hold your hand and replace dropped items for years after purchase.
The fuse is a no-brainer and petty. I don't image you could logistically take care of the faceplate if you can't find a fuse.
AudioSan
With that type of investment he should be getting excellent post sales product support and not silly excuses!
Are Pass Labs so insensitive to his needs when he is getting nowhere with the local supplier?
Regards
JH
With that type of investment he should be getting excellent post sales product support and not silly excuses!
Are Pass Labs so insensitive to his needs when he is getting nowhere with the local supplier?
Regards
JH
what you need to do is:
write to pass labs, or mr. pass himself. and explain that your local dealer don't want to service your unit. and ask if they can send you a new front if you send them the old one with proof of ownership and serial number of the unit.
if you do this, i bet things will work out.
you can send mr. pass a PM on this forum.
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What if this faceplate is discontinued? Did you consider that?
How old is the unit?
You must live in a dreamworld full of entitlement.
Sounds to me like there is nothing wrong with the amplifier except somebody dropped it.
I think Pass Labs is insensitive to being extorted in a public forum. 😉 Hint.
How old is the unit?
You must live in a dreamworld full of entitlement.
Sounds to me like there is nothing wrong with the amplifier except somebody dropped it.
I think Pass Labs is insensitive to being extorted in a public forum. 😉 Hint.
yeah - those cheapskate and greedy PL guys........
they're known worldwide as lousy manufacturer with lousy and overly expensive service
they're known worldwide as lousy manufacturer with lousy and overly expensive service
all services are done via local vendors. if it is pass, sony, what ever. they dont sell original parts to consumers.
in this case, he was told to go to his local vendor. as normal.
but his vendor refuses to service him. you can't blame pass labs for that.
it is his vendor who is to blame.
GloBug
There is no entitlement as the owner prepared to pay !
Extorted no I do not think so. Just a reality check of what is happening in real life.
If Mercedes can support my 40 year scrapheap with parts why can a high end company not do the same ?
Regards
JH
There is no entitlement as the owner prepared to pay !
Extorted no I do not think so. Just a reality check of what is happening in real life.
If Mercedes can support my 40 year scrapheap with parts why can a high end company not do the same ?
Regards
JH
😀
yeah - those cheapskate and greedy PL guys........
they're known worldwide as lousy manufacturer with lousy and overly expensive service
Mercedes has tonnes of discontinued parts, I just checked.
Maybe if more people drove their Pass amps into a streetlights, there would be a plethora vendors distributing face-plates.
Maybe if more people drove their Pass amps into a streetlights, there would be a plethora vendors distributing face-plates.
1. we know just part of communication between OP , distributors and PL - just because OP is using Google Translate , so some things are still in the air , if you ask me .
2. majority of customers buying front bumper for 30yrs old MB aren't interested to make commercial knock-of of MB ;
2a. at least 50% of customers interested in buying front plate of PL product are certainly interested in making commercial knock-of of it
that's logical reason why you can't find PL front plates in local drugstore
2. majority of customers buying front bumper for 30yrs old MB aren't interested to make commercial knock-of of MB ;
2a. at least 50% of customers interested in buying front plate of PL product are certainly interested in making commercial knock-of of it
that's logical reason why you can't find PL front plates in local drugstore
Zen Mod
It quite simple - he can simply supply the old face plat to Pass Labs and get a new one. The same principle was followed when my Breitling watch dail started corroding.
The problem I have is that the conventional prescribed products support channels are not working for him !
Regards
JH
It quite simple - he can simply supply the old face plat to Pass Labs and get a new one. The same principle was followed when my Breitling watch dail started corroding.
The problem I have is that the conventional prescribed products support channels are not working for him !
Regards
JH
Jozua - nothing wrong with that approach ; completely sane and professional
point is that we really don't know details of correspondence between local dealer and PL .
in his boots (OP) - I would rape and torture local dealer , along with all his goats , but that's only me .
point is that we really don't know details of correspondence between local dealer and PL .
in his boots (OP) - I would rape and torture local dealer , along with all his goats , but that's only me .
I cannot but say that as all reasonable advice has been given that the best thing to do is to contact Mr Pass - through his web site - and tell him the story again. It is clear that there IS a problem, but here is NOT the place for it to be taken any further, no one here can get you a plate; only Pass LAbs can do that. The very great majority of people here have only the highest praise for him and I am sure that if you tell him again of the problem he will do what he can to get you a plate.
[I would also ask a Moderator here to remove this thread....you have had the best advice. Leaving the thread here serves no further useful purpose.]
[I would also ask a Moderator here to remove this thread....you have had the best advice. Leaving the thread here serves no further useful purpose.]
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Here is the answer Pass Labs:
If you need any parts or service from now on you will have to contact the distributor who sold you the amp.
We have no local producers. I like the sound of Pass Labs.
Therefore have to be a little crazy.🙂
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