Our wonderful customer service manager, Elena, is unfortunately only available sporadically until the 8th of December due to some serious personal matters she needs to attend to. Apologies if you have not had a response yet from the Helpdesk. We will address your issue as soon as we can. Thank you for your patience and again, apologies for the delay.
Hi DIYspaceW. Apologies for the delayed reply and for any inconvenience caused by this error.
Kindly send your order details, e.g. order number and full name, to Customer Care and we will send you a replacement set asap. Thanks.
It would be nice to have additional shipping options.
The system usually chooses the 2 most cost-effective shipping options available for your location. However, you may email the Helpdesk to request information on alternative shipping options.
We understand that delays in the arrival of your packages causes you to worry. You may refer here for estimated shipping time frames:
http://http://www.diyaudio.com/store/shipping-times/?___store=usa
Please note that some parcels take 1 to 2 weeks longer than usual especially during the festive season.
Also, please try contacting your local postoffice or your customs office.
In your case, Fresher, the HelpDesk has replied to your email. Kindly check your inbox.
Please email Customer Care if you have further queries.
http://http://www.diyaudio.com/store/shipping-times/?___store=usa
Please note that some parcels take 1 to 2 weeks longer than usual especially during the festive season.
Also, please try contacting your local postoffice or your customs office.
In your case, Fresher, the HelpDesk has replied to your email. Kindly check your inbox.
Please email Customer Care if you have further queries.
