Thanks Joseph, I have tried that number but couldn't reach anyone.
However, getting through PayPal I did receive another mail from Allan stating issues with the parcel, but again answering goes into nomansland. I have tried now from a separate mail account and the contact form again, let's hope it's getting somewhere.
I can understand that its not an easy task doing this as a side job and I appreciate him doing that - so let's hope it's possibly just a bad time for him at the moment. Would be good for all of us, right 😉
Keeping you posted,
Cheers Chris
If you are running a business I think the customers have the right to know the conditions, such as handling orders once a week something similar or he is on a business trip coming back next month. A customer most be seen by the shop owner.
Peranders:
What business trip? Allan is in university. The business is run out of his dorm/apartment. At least, that's what he told me.
And lest you think this is temporary, it's gone on with me since a year and a half ago. I still have e-mails that I sent then that never received answers. Someone needs to talk with Brian and let him know what's going on.
What business trip? Allan is in university. The business is run out of his dorm/apartment. At least, that's what he told me.
And lest you think this is temporary, it's gone on with me since a year and a half ago. I still have e-mails that I sent then that never received answers. Someone needs to talk with Brian and let him know what's going on.
This was examples (why not responding) and I have no idea how the company is run since it's has be up for years.
Conclusion and hint to European Customers
Hey everyone,
so to finalize my story:
- apparently the first shipment had been sent back - I never received any tracking mails or similar though.
- after I contacted PayPal I received a response and a USPS tracking mail.
- after another few weeks, I have seen the shipment in Germany - only to be returned by Customs after another few days.
- I contacted Allan and PayPal to cancel the order and please give me a reason why this has been returned
- I was returned the money but never heard back from Allan
So, honestly I will refrain from ordering there ever again and would personally recommend any European Citicens not to do so either - I suppose its a compliance Pb or RoHS issue with the PCBs or components sold, which obviously customs checks. You might get lucky, you might not.
Hence, I will do a proper DIY job now - even better! 🙂
Cheers,
Chris
Hey everyone,
so to finalize my story:
- apparently the first shipment had been sent back - I never received any tracking mails or similar though.
- after I contacted PayPal I received a response and a USPS tracking mail.
- after another few weeks, I have seen the shipment in Germany - only to be returned by Customs after another few days.
- I contacted Allan and PayPal to cancel the order and please give me a reason why this has been returned
- I was returned the money but never heard back from Allan
So, honestly I will refrain from ordering there ever again and would personally recommend any European Citicens not to do so either - I suppose its a compliance Pb or RoHS issue with the PCBs or components sold, which obviously customs checks. You might get lucky, you might not.
Hence, I will do a proper DIY job now - even better! 🙂
Cheers,
Chris
I live in the USA and I can't even get a shipping date or tracking number. No reply to
e-mail sent via PayPal resolution center, either. I hate to go that route but I don't seem to have much choice! Side job or not, this is a poor way of doing business!
e-mail sent via PayPal resolution center, either. I hate to go that route but I don't seem to have much choice! Side job or not, this is a poor way of doing business!
2 1/2 weeks. Not as long as some others but longer than any States based vendor I've purchased from.
Unfortnutlatly i didnt find this thread before i ordred some pcb's from chipamp early in april.
After the automated recipt recived by email there have been a lack of communication, i have tried to send email to the adresses
i could find and the contactform on the website.
I understand that posting the parcel can take a few days, i'm also expect that shipping to europe take's a week or two and
i do understand things can be timeconsuming running what appears to be a one man operation but replying to a email only take's a few seconds.
I only asked for the trackingnumber. 🙁
After the automated recipt recived by email there have been a lack of communication, i have tried to send email to the adresses
i could find and the contactform on the website.
I understand that posting the parcel can take a few days, i'm also expect that shipping to europe take's a week or two and
i do understand things can be timeconsuming running what appears to be a one man operation but replying to a email only take's a few seconds.
I only asked for the trackingnumber. 🙁
I've also been waiting 30 days after ordering, no despatch email, no contact since accepting the order....
Add me to the list of folks that have been waiting for weeks for an order with no response to email and phone inquiries. I wish that I had seen this thread before I placed my order. Time to contact PayPal I guess.
I was hoping this thread and the number of emails would produce a response, it seems that is unlikely so I've started a Paypal claim....
Still no response to emails and phone calls to Chipamp. My dispute with PayPal is still pending since they give the vendor 10 days to respond.
Anyone else having luck with getting their orders handled? I'd really rather just get what I ordered than to get refunded. This is an unfortunate situation.
Anyone else having luck with getting their orders handled? I'd really rather just get what I ordered than to get refunded. This is an unfortunate situation.
Please keep us informed about the dispute's, interesting to see if chipamp responds to email from paypal.
Sendt new email's to all chipamp adresses yesterday
Sendt new email's to all chipamp adresses yesterday
I just went through the PayPal dispute process for a big order. Took almost a month, but I got all my money back. I never got a single reply to any of my emails to chipamp.
First chipamp order a few months ago went fine, a little slow. this order has not shipped, haven't heard from any of my communication attempts.
don't want to give up on them/him...but...any advice?
don't want to give up on them/him...but...any advice?
Orders...
Well, a few weeks ago my order then finally arrived - despite the online-tool having stated otherwise. The paypal claim went through and I got my money back - so I paid for what I got and could use. There was more in the package, stuff that I ordered but couldn't use on its own and stuff that I did not, and some stuff missing.
Pretty strange, but somehow there was some reaction, and the goods where OK.
I honestly don't know what I can tell you guys - but I think if I want some certainty, I would look elsewhere next time...
Cheers,
Chris
Well, a few weeks ago my order then finally arrived - despite the online-tool having stated otherwise. The paypal claim went through and I got my money back - so I paid for what I got and could use. There was more in the package, stuff that I ordered but couldn't use on its own and stuff that I did not, and some stuff missing.
Pretty strange, but somehow there was some reaction, and the goods where OK.
I honestly don't know what I can tell you guys - but I think if I want some certainty, I would look elsewhere next time...
Cheers,
Chris
I'm now 7 days into my PayPal dispute. I've sent at least a dozen unanswered emails and half a dozen unanswered voicemails. I've given up hope of ever getting what I ordered.
I guess it's time to start looking for an alternative to the LM3886 kit that I was planning to build.
I guess it's time to start looking for an alternative to the LM3886 kit that I was planning to build.
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