There has been lots of writing about this company, but at least I had good service for my order.
It took a bit more than a week to get my order shipped from Europe Audio, and another week or two to get the parcel to my remote location in Europe. I think this is very reasonable, and I am quite satisfied with the service I got, and I have the woofer I had ordered now here at my hands. The status of my order at the web page was a bit confusing for a while, as first it provided an estimated shipping date, but few days later it turned back to "to be delivered soon" (or whatever was the exact wording), but after few days the parcel had shipped, and I was able to follow the delivery via GLS web service.
I have nothing to do with this company, just did my first order. But I wanted to share my positive experience, after reading all the negative writing here, and getting a bit worried. After all, I felt I had decent business with the company.
It took a bit more than a week to get my order shipped from Europe Audio, and another week or two to get the parcel to my remote location in Europe. I think this is very reasonable, and I am quite satisfied with the service I got, and I have the woofer I had ordered now here at my hands. The status of my order at the web page was a bit confusing for a while, as first it provided an estimated shipping date, but few days later it turned back to "to be delivered soon" (or whatever was the exact wording), but after few days the parcel had shipped, and I was able to follow the delivery via GLS web service.
I have nothing to do with this company, just did my first order. But I wanted to share my positive experience, after reading all the negative writing here, and getting a bit worried. After all, I felt I had decent business with the company.
Dear Sir,
We have removed your pending orders because a refund was made for it to your PP account. Please check thsi and let me know if you have received the money.
Best regards, Jean
Dear 'laert',
Can you send me a PM and explain 'your negative' experience with our company so I can help you, you may also write on the forum for others to read if you like, no problem !
Best regards, Jean
I would do an "item not as described" dispute through ebay.
Ebay and paypal are usually pretty good at sorting out problems.
If the seller ignores the dispute you will most likely get refunded anyway.
Selling on ebay can be a minefield, I sell software on there.
I probably get 1% of customers who have a problem.
Most simply haven't read the manual or installation instructions properly.
Of that 1% I would say 1% cant be helped as they simply aren't clever enough to use the software. I have even had one customer who couldn't work Windows never mind my CAD software !
Ebay and paypal are usually pretty good at sorting out problems.
If the seller ignores the dispute you will most likely get refunded anyway.
Selling on ebay can be a minefield, I sell software on there.
I probably get 1% of customers who have a problem.
Most simply haven't read the manual or installation instructions properly.
Of that 1% I would say 1% cant be helped as they simply aren't clever enough to use the software. I have even had one customer who couldn't work Windows never mind my CAD software !
i placed my order - i recived mail - order will be shipped in 2 weeks - ok
after 2 weeks order not ready - available soon
i send lots mail to your service -- no answer
after 3 weeks order not ready - available soon
i send lots mail every day to your service -- no answer
after 4 weeks i change my order for over speaker - oh !!! send in 3 days! !super !!!
???? why your customer service never respond for mail and not explained the problem -- i can change my order and i can understand all - we live in real world and we can understand your problems. If i need my order in 2-3 weeks and i can"t wait 4 weeks for some reasons .
I ordered some SB Acoustics speakers from Europe-Audio on 27th of April. All the product pages said there are 5+ available and they ship in 1 to 4 days.
Now, three weeks later there is no tracking number, no response to email and the order status page just says "Coming Soon" for the SB17NRXC35-4. If you go to the actual product page you can see they still advertise these speakers as being available. Here are the speakers I ordered:
SB17NRXC35-4 - SB acoustics 6 inch midwoofer - Europe Audio
SB26STCN-C000-4 - SB acoustics tweeter - Europe Audio
It just seems they took my money and have no intention to send me anything, but seeing that some of you have received your orders gives some hope.
Jean, if you read this, could you explain what is going on. I don't want to make a complaint on Paypal but I will have to if nothing happens.
Now, three weeks later there is no tracking number, no response to email and the order status page just says "Coming Soon" for the SB17NRXC35-4. If you go to the actual product page you can see they still advertise these speakers as being available. Here are the speakers I ordered:
SB17NRXC35-4 - SB acoustics 6 inch midwoofer - Europe Audio
SB26STCN-C000-4 - SB acoustics tweeter - Europe Audio
It just seems they took my money and have no intention to send me anything, but seeing that some of you have received your orders gives some hope.
Jean, if you read this, could you explain what is going on. I don't want to make a complaint on Paypal but I will have to if nothing happens.
I also can testify that customer service from EuropeAudio is not bad. It simply doesn't exist!
Recently I placed an order that, because some items were not available was put on hold. Meanwhile, after some weeks and because the order was still pending I decided to pick some other items and naturally thought about saving on the shipping by asking to change my order and to include these. As such I sent them an email to the most obvious of their addresses. Not receiving any answer after 3 days or so I decided to resend the same email, this time to ALL addresses including the webmaster's! I got no answer again.
After some more emails and a couple of weeks I finally decided to call them. The phone rang alright but no one answered. I kept insisting during the whole day from nine to five with no answer. Next day the same and the next... I finally gave up and eventually my initial order was shipped without the new items I was interested on. So it was their lost as I decided never to buy from this shop again.
Fortunately there are other online shops that have great customer support and truly make an effort to provide great service. I can name a few, not only in Europe but in the USA as well.
Recently I placed an order that, because some items were not available was put on hold. Meanwhile, after some weeks and because the order was still pending I decided to pick some other items and naturally thought about saving on the shipping by asking to change my order and to include these. As such I sent them an email to the most obvious of their addresses. Not receiving any answer after 3 days or so I decided to resend the same email, this time to ALL addresses including the webmaster's! I got no answer again.
After some more emails and a couple of weeks I finally decided to call them. The phone rang alright but no one answered. I kept insisting during the whole day from nine to five with no answer. Next day the same and the next... I finally gave up and eventually my initial order was shipped without the new items I was interested on. So it was their lost as I decided never to buy from this shop again.
Fortunately there are other online shops that have great customer support and truly make an effort to provide great service. I can name a few, not only in Europe but in the USA as well.
By the looks of things, it seems Europe-Audio just needs someone responding to emails
I don't mind waiting if communication is good
A woofer shows as 'Available Soon' on my order page, but shows 25+ in stock on the product page ... 830657 - Peerless SDS-164-THP 6.5 inch woofer coated paper - Europe Audio
Strange, I've sent Jean a PM as I didn't get a reply from their email address
I don't mind waiting if communication is good
A woofer shows as 'Available Soon' on my order page, but shows 25+ in stock on the product page ... 830657 - Peerless SDS-164-THP 6.5 inch woofer coated paper - Europe Audio
Strange, I've sent Jean a PM as I didn't get a reply from their email address
From my and others experiences there aint no use in emailing them,in 8 months I never got a reply from them..
I don´t know how meny months it took before I got a reply when sending a P.M to the man,so that I could get my money back.
From Home page - Audio.nl - create your own sound I got my speakers within a week..
I don´t know how meny months it took before I got a reply when sending a P.M to the man,so that I could get my money back.
From Home page - Audio.nl - create your own sound I got my speakers within a week..
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