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Thread notifier suddenly stopped... no emails
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Old 5th January 2020, 02:44 AM   #91
Jason is offline Jason  Australia
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Thread notifier suddenly stopped... no emails
I'm sorry for the lack of attention seemingly in this thread. New posts to this thread have been passed over to the helpdesk to resolve but it doesn't look like news of resolutions were posted, making it look like nothing was being done. I'll clear up any issues here now.

Mitchba, David CA, KevinHeem, dliscomb
I can see your mails are delivering correctly and you are not on the suppression list. I believe the helpdesk already took care of each of you, but no update was posted here (The helpdesk has been instructed to do so in the future so it's clear we are listening and resolving issues as they come in).

Ben Mah
Your email address gave us a hard bounce on Oct 3 2019, 8:07am which put you on the suppression list. I have now removed you from the suppression list.

Quote:
Originally Posted by Mooly View Post
It could be that the thread you expected a notifier from was last posted to by a newbie... and that seems to be the case here which is a recent thread you have posted to. A newbie posted a reply and then they deleted their post.

Build This MoFo!

Even if the post had not been deleted, the email notifier would not be triggered by a newbies posting.

I think this scenario happens more than we realise.
Sorry, so the issue here is a moderated newbie member posts, which can't trigger an email because the post hasn't been verified, but then when it is verified it doesn't trigger notifications to go out as if it had been posted by a regular member? No matter what might be the answer, no, that won't get fixed in vBulletin but I assume won't be a bug in XF once we move to XF ("soon").
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Old 5th January 2020, 02:49 AM   #92
Ben Mah is offline Ben Mah  Canada
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Thread notifier suddenly stopped... no emails
Thank you.
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Old 6th February 2020, 12:07 PM   #93
joydivision is offline joydivision  Portugal
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Join Date: Feb 2007
Location: Algarve
Hi, I had a quick look at this topic, but for what I can see, this is not a general problem, so I'm replying here, as the same is happening to me: I don't receive any e-mail notification to subscribed topics. I double checked configuration in profile and that the threads are in fact subscribed. E-mail address is valid. Maybe it got onto suppression list? Thanks in advance!
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