I recently bought an UMIK and, after doing so, emailed to ask whether it might be cheaper postage overall if I also bought another miniDIGI/DSP combo to pair with the one I have bought.
I have not received any response to my two emails. It does not fill me with much confidence in miniDSP. Is this anyone else's experience? After spending $230, I thought I might at least get the courtesy of something.
If this is typical, I may not venture any further down the DSP track!
Absconditus
I have not received any response to my two emails. It does not fill me with much confidence in miniDSP. Is this anyone else's experience? After spending $230, I thought I might at least get the courtesy of something.
If this is typical, I may not venture any further down the DSP track!
Absconditus
@ Absconditus,
Although we do receive a LOT of emails daily, we do answer to all of them. Most likely is that maybe got filed into your junk mail? Check it and see if it's there. Easiest way to get in touch with us is through the Contact us form: Contact us
Hoping this info helps.
DevTeam
Although we do receive a LOT of emails daily, we do answer to all of them. Most likely is that maybe got filed into your junk mail? Check it and see if it's there. Easiest way to get in touch with us is through the Contact us form: Contact us
Hoping this info helps.
DevTeam
Nothing.
The reason for my email as to postpone the despatch until I could find out whether there might be reduced freight for another purchase. Nought, nothing, zilch, nada!
My email was in relation to a PURCHASE. Is that not important enough?
@ Absonditus,
All emails are important to us, It doesn't matter what it is for.. 🙂
We're really sorry to hear you didn't hear back from us. Please get in touch with our team using the contact form and they'll track that email.
Hoping this info helps.
DevTeam
All emails are important to us, It doesn't matter what it is for.. 🙂
We're really sorry to hear you didn't hear back from us. Please get in touch with our team using the contact form and they'll track that email.
Hoping this info helps.
DevTeam
What is the point if the goods have already been despatched? I asked specifically for them NOT to be until the question was answered.
Hmmm, quick to offer lip-service but far less quick to offer any real answer.
Far from impressed.
Far from impressed.
@ Absconditus
This forum is an offsite forum that we do not monitor hourly and not a path of communication for order issues. Based on your DIYAudio username "Absconditus", it's not practical to find an order and even know who we're talking to.
If you haven't already emailed us this morning as suggested, Easiest that you just get in touch with us via the contact us form(Contact us), give your order number and I'm sure that our team will be able to revert.
DevTeam
This forum is an offsite forum that we do not monitor hourly and not a path of communication for order issues. Based on your DIYAudio username "Absconditus", it's not practical to find an order and even know who we're talking to.
If you haven't already emailed us this morning as suggested, Easiest that you just get in touch with us via the contact us form(Contact us), give your order number and I'm sure that our team will be able to revert.
DevTeam
Anybody else's experience?
Not mine as I've always found the guys/gals(?) at miniDSP speedy in their responses providing you contact them through the appropriate channels.
Nope, MiniDSP has always responded promptly to my enquiries.
Absconditus, I think your experience is atypical. Whatever happened, I wouldn't let it put you off. The products really are great and their service is usually spotless.
blakk'n'tan
Absconditus, I think your experience is atypical. Whatever happened, I wouldn't let it put you off. The products really are great and their service is usually spotless.
blakk'n'tan
Thanks for your feedback.
What really puzzles me is that I asked the question with the (very real) prospect) of buying something else as well. I clicked on reply on their email advising of the purchase believing that the sales channel i had just bought on would elicit a quick response. If I could consolidate orders and, maybe, save a few dollars on freight, I would have placed the order immediately.
I am not very impressed with the responses above though. It doesn't address my complaint at all.
What really puzzles me is that I asked the question with the (very real) prospect) of buying something else as well. I clicked on reply on their email advising of the purchase believing that the sales channel i had just bought on would elicit a quick response. If I could consolidate orders and, maybe, save a few dollars on freight, I would have placed the order immediately.
I am not very impressed with the responses above though. It doesn't address my complaint at all.
OK, I think that we're starting to make some progress here. 🙂
We didn't receive an email from you for the past 24h to help us investigate and not knowing either your name, order number is just not practical for us to investigate as you might realize. (Absconditus non existant in our database of users)
So what happened is that you seem to have answered back to our shopping cart/sales team which didn't read your email indeed(mixed with daily emails from the automated system). We're sorry for missing your email. Best to use "info AT miniDSP.com" or the contact us form FYI.
Anyway, now that we have found your email and we'd be happy to answer it. 🙂
Final note, please see comments above that we don't consider DIYAudio as our main channel of communication. miniDSP.com or info AT minidsp.com are easier ways to get in touch with us in time. Hoping this helps.
DevTeam
Ok, let's not start an argument though... 🙂
Everybody is happy, problem is solved as we've already emailed back Absconditus!
Have fun with you DIY hobby wherever you are. 🙂
DevTeam
Everybody is happy, problem is solved as we've already emailed back Absconditus!
Have fun with you DIY hobby wherever you are. 🙂
DevTeam
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