What happens to WooferTester / Smith & Larson ?
The 11th of november 2014, I damaged my WooferTester unit by inadvertenly injecting a too high voltage in the low current port.
I immediately sent a mail to S&L's Brian Smith. He answered me to send the box to their workshop. So I did it, the postal services indicate that the parcel was delivered the 2nd of december;
Some weeks later, having no news, I sent a few mails.
I had a response only the 4th of february : the unit will be repaired "soon".
Some weeks later, same as above, having no news, I sent a few more mails.
Answer, 16th of april : "I should be able to ship a repaired unit to you next week. The cost will be $250.00 which will include shipping."
Again silence from S&L, despite more mails I sent.
Until the 4th of may, a request through Paypal to pay the above $250.
I made the full payment immediately.
And since then, nothing arrived. No answer to my emails (two this week) asking to confirm that the unit was repaired and shipped and my request for the advise tracking details. The S&L phone line is either busy or connected to an answering machine.
So that's it.
I have a lot of WOO files (files generated by the WooferTester program) which can't be opened if the unit is not connected to the PC and which I can't exploit.
And I can't measure drivers as easily as formerly with WooferTester
Many diyers in France are accustomed to US companies as being very reactive and giving satisfaction to their customers within a few days.
Here it is not the case. I am very disappointed.
EDIT, 4th of june :
I received an email from Brian Smith this morning (4th of june), saying the unit still failed a test. I would have liked to be informed sooner, I paid for the repair a month ago.
EDIT, 13rd of july :
Despite having sent an email to S&L the 24th of june, I have been left in a dark silent for a week.
So trust had definitely gone and I gave up. I asked Paypal to have my money back.
Paypal informed me that the transaction for the money back was done the 3rd of july.
The 11th of november 2014, I damaged my WooferTester unit by inadvertenly injecting a too high voltage in the low current port.
I immediately sent a mail to S&L's Brian Smith. He answered me to send the box to their workshop. So I did it, the postal services indicate that the parcel was delivered the 2nd of december;
Some weeks later, having no news, I sent a few mails.
I had a response only the 4th of february : the unit will be repaired "soon".
Some weeks later, same as above, having no news, I sent a few more mails.
Answer, 16th of april : "I should be able to ship a repaired unit to you next week. The cost will be $250.00 which will include shipping."
Again silence from S&L, despite more mails I sent.
Until the 4th of may, a request through Paypal to pay the above $250.
I made the full payment immediately.
And since then, nothing arrived. No answer to my emails (two this week) asking to confirm that the unit was repaired and shipped and my request for the advise tracking details. The S&L phone line is either busy or connected to an answering machine.
So that's it.
I have a lot of WOO files (files generated by the WooferTester program) which can't be opened if the unit is not connected to the PC and which I can't exploit.
And I can't measure drivers as easily as formerly with WooferTester
Many diyers in France are accustomed to US companies as being very reactive and giving satisfaction to their customers within a few days.
Here it is not the case. I am very disappointed.
EDIT, 4th of june :
I received an email from Brian Smith this morning (4th of june), saying the unit still failed a test. I would have liked to be informed sooner, I paid for the repair a month ago.
EDIT, 13rd of july :
Despite having sent an email to S&L the 24th of june, I have been left in a dark silent for a week.
So trust had definitely gone and I gave up. I asked Paypal to have my money back.
Paypal informed me that the transaction for the money back was done the 3rd of july.
Last edited:
Thats sucks man , i feel for you.
I have that unit and it works great.
I wonder if anyone has taken one apart
and done a circuit diagram so we could fix them ourselves.
I have that unit and it works great.
I wonder if anyone has taken one apart
and done a circuit diagram so we could fix them ourselves.
Smith & Larson Woofertester pro
More or less same experience here too.
BTW, great product & good technical support, when asked about the subject.But, repairing & buying from them, very non-responsive.
Sad, for such a product not being marketed well.
Hope, they will share their story/problem.So that, doesn't repeat again and support the team for providing such a wonderful product for audio community.
Thanks,
More or less same experience here too.
BTW, great product & good technical support, when asked about the subject.But, repairing & buying from them, very non-responsive.
Sad, for such a product not being marketed well.
Hope, they will share their story/problem.So that, doesn't repeat again and support the team for providing such a wonderful product for audio community.
Thanks,
As repeated efforts to buy woofertester pro has failed , due to poor response from
Mr Keith & Mr Brain.
Asking in the forum, if anybody is willing to sell Woofertester Pro, would be interested in buying them.
Thankyou
Mr Keith & Mr Brain.
Asking in the forum, if anybody is willing to sell Woofertester Pro, would be interested in buying them.
Thankyou
Not adding wood to the fire. I will start out with 5 years ago I never had these problems but, as time went by it is like you say very hard to reach or get a response? I did buy a woofer tester #2 a few years back and it was a waiting game. I did get my product some time later. I am very sorry any of you have gone through this pain of a dog chasing it’s tale. I have no Affiliation with Smith and Larson just fell bad. By the way they have some really good products for us diyer’s. Thanks everyone I got my answers. I’m going to switch to the dats version #3 now and go from there. I’m hoping I’m the near future things will be cleaned up and sorted out and fixed. Thanks again. Be safe. Jeff