Unless there's some specific action you need from me I'm ok with the current situation. This is too much of a 1st world problem for me to make a big deal out ot it. The topic came up so I chimed in with my experience. It's no big deal. I'm just grateful for all your hard work in maintaining this site to the high standard it is. Thank-you!
Thank you for your positive comments and feedback. It does give me energy to hear this kind of stuff. I'm sorry I haven't been as active on forum stuff the last year - the store took a lot of my focus away from the forum. That's now running relatively smoothly so now I have time to get the forum where it needs to be.
If you change your mind, I'm here to help. I just need:
Broadly, here is what I've seen as the cause of email problems:
I totally understand that many of you would like better options when it comes to controlling when and how many emails you get about new posts. I will see what can be done on that front.
If you change your mind, I'm here to help. I just need:
- Exactly what you did
- Exactly what you expected to happen
- Exactly what happened
Broadly, here is what I've seen as the cause of email problems:
- Emails not being sent from the server to our email delivery service (currently Sparkpost)
- Account preferences has one of the "and receive email notifications" settings turned off (solution: turn it on)
- Account preferences has one of the "Automatically watch content" settings turned off (solution: turn it on)
- Not being familiar with how XenForo sends email notifications (one email and that is it until you visit the thread while logged in). In the words of XF's developer, Mike "You will only get one notification for a thread until you've read it again. You don't have to have posted/interacted with it, but you would need to visit the thread and see whatever the last post in it is. Essentially, if the thread was unread when a new reply is made, you won't get another notification.".
- You are ignoring the member who made the post
- Emails not being sent from email delivery service to your mail host (Google, Yahoo, Microsoft)
- Email is hard bouncing (solution: get your email account re-activated)
- Email is going to spam folder (solution: whitelist our emails)
- Your email address is on the Sparkpost email suppression list. This happened automatically because your mail hard bounced, soft-bounced too many times, you clicked "spam" in your mail client/website, or your mail host thought we were spamming and told Sparkpost "Never email this person again". (solution: FIRST move all our emails to your inbox, engage with them, whitelist our emails, THEN use the suppression list removal tool).
- Can't find the email that has been delivered in your email client (Gmail, Outlook, Yahoo mail, Spark, etc)
- Email went to spam folder (solution: check spam folder, if found then move mail to inbox, then whitelist our emails)
- Email went to Gmail promotions tab, or social tab and they were not checked (solution: check tabs, if found then move mail to inbox, then whitelist our emails)
- Email was filtered to an unexpected folder due to filtering rules set up a while ago and forgotten about (solution: check all mail folder, if found then check and update filtering rules)
I totally understand that many of you would like better options when it comes to controlling when and how many emails you get about new posts. I will see what can be done on that front.
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Hello, my notifications have stopped updating. The last one I got was Monday at 4:25 pm Pacific. I know there were several posts in the BAF thread for which I was previously getting notifications.
Jason, thanks for your continued efforts to make this forum better.
Jason, thanks for your continued efforts to make this forum better.
@ra7 your email address is not on the suppression list. I'll allow the @Helpdesk to take a look.
In the meantime I'd give you the link to your thread subscriptions - https://www.diyaudio.com/community/watched/threads
In the meantime I'd give you the link to your thread subscriptions - https://www.diyaudio.com/community/watched/threads
Hi @ra7 I moved your post to this thread.
I can see you are being emailed notifications about direct messages, and they are being received, not blocked. So email to you appears to be working fine. Your last thread notification was Oct 6. What it looks like from my side is that you aren't meant to be sent anything new because you haven't clicked on those emails and viewed the threads in question. Can you please check your watched threads list and see if you haven't just not visited a thread you're concerned with since you were emailed about it? That would be my guess as to the issue, as there are no other users who have mentioned email trouble currently.
Thanks!
I can see you are being emailed notifications about direct messages, and they are being received, not blocked. So email to you appears to be working fine. Your last thread notification was Oct 6. What it looks like from my side is that you aren't meant to be sent anything new because you haven't clicked on those emails and viewed the threads in question. Can you please check your watched threads list and see if you haven't just not visited a thread you're concerned with since you were emailed about it? That would be my guess as to the issue, as there are no other users who have mentioned email trouble currently.
Thanks!
I’d just like to get the sidebar notifications because I’m certainly not checking email to see what is going on at diyaudio. It worked fine until Monday and then silence. I’ll check my settings again.
When you say sidebar do you mean the menu that drops down from the bell icon? Or the bell icon itself?
Both, the bell icon and the drop down list.
Edit: it has showed updates from this thread today.
Did you change anything in your browser? I use Chrome and I got AdBlock enable... even on this site.. and I've always been getting those alerts and drop down menus. And I also get the emails.
Direct messages too.
Direct messages too.
Hmm. I disagree.
The best problem is the one you figure out and can fix.
Problems that "fix by themselves" are considered "spurious" and you can never close the "fix it ticket".
But then, he's using an iPhone to browse the web. THAT could be the issue. Who knows about those things?
@ra7 Did you change the width of the screen in your display? I've noticed that the formatting of the web page presentation changes and things get moved around. That behavior seems to have changed recently.
The best problem is the one you figure out and can fix.
Problems that "fix by themselves" are considered "spurious" and you can never close the "fix it ticket".
But then, he's using an iPhone to browse the web. THAT could be the issue. Who knows about those things?
@ra7 Did you change the width of the screen in your display? I've noticed that the formatting of the web page presentation changes and things get moved around. That behavior seems to have changed recently.
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“ I didn’t get thread updates this morning even though there were new posts. It showed such updates previously even if new posts occurred in the same thread after a period of time but now it appears it doesn’t. Something has changed.”
The change occurred when we switched from VB to XF a few years ago. There is no period of time. The trigger for seeing new emails in a thread is to view the thread. If you don’t view the thread again, XF will assume you don’t want to be bugged again about the thread, and you will not see any new posts before the heat death of the universe.
This is not how I would like it to work. And I have implored the developers to allow for a few “reminder” emails but it seems there is not enough enthusiasm for this suggestion. We may have to code a custom solution or hope a future version of XF provides this kind of “friendly reminder” functionality. It’s definitely on my radar and my favorite personal bugbear when it comes to the way XF works.
So you’re not imagining things - you used to get reminders about new posts as long as you visited the site. When you did all threads were marked as “visited” for this purpose and you’d receive new emails from then on about new posts. It was much much more forgiving about missing an email notification.
The change occurred when we switched from VB to XF a few years ago. There is no period of time. The trigger for seeing new emails in a thread is to view the thread. If you don’t view the thread again, XF will assume you don’t want to be bugged again about the thread, and you will not see any new posts before the heat death of the universe.
This is not how I would like it to work. And I have implored the developers to allow for a few “reminder” emails but it seems there is not enough enthusiasm for this suggestion. We may have to code a custom solution or hope a future version of XF provides this kind of “friendly reminder” functionality. It’s definitely on my radar and my favorite personal bugbear when it comes to the way XF works.
So you’re not imagining things - you used to get reminders about new posts as long as you visited the site. When you did all threads were marked as “visited” for this purpose and you’d receive new emails from then on about new posts. It was much much more forgiving about missing an email notification.
Over the last months I noticed I am getting less and less alerts and notifications, to the point where in some days I would not get any.....
How can this be fixed?
Thanks!
How can this be fixed?
Thanks!
You could cross check against your watched threads list (these used to be known as subscriptions).
https://www.diyaudio.com/community/watched/threads
This page also tells you whether you have email enabled, and whether you have visited since the last post (the title will be in bold type), since if you don't visit a thread after an email, it may not send another.
Your email is not on the suppression list.
https://www.diyaudio.com/community/watched/threads
This page also tells you whether you have email enabled, and whether you have visited since the last post (the title will be in bold type), since if you don't visit a thread after an email, it may not send another.
Your email is not on the suppression list.
It is pretty random, sometimes I am notified or get an e-mail about 1 post, when there are many in the same thread after my last site visit.
And the server is slow, that could be a reason.
Here the bank SMS to me for account transactions is pretty random as well at times.
And the server is slow, that could be a reason.
Here the bank SMS to me for account transactions is pretty random as well at times.