What about him?
Has Mr. Richard F. received recent orders and appreciate the prompt handling of his phone orders by Joe their sales associate?
Is he pleased with their audio products? Was it his first venture to mid- to upper-level stereo equipment? Was he very satisfied with his choices? Did Audio Advisor fullfilled his quest to upgrade? If yes and it's all been rewarding and enriching experience for him, then yes, Audio Advisor must be doing something right.