Soundstream xtr 360.4

Hi all
This amp going into mute with no reason. Checked opto and replaced and also the transistors connected to it all are fine. There are totally 3 npn that are responsible for muting. Collector of one is connected to the remote with 24k resistor and the same is connected to the base of another npn. If I short the opto and release the output is enabled and stays good until the amp switch off then it mutes again. I changed the resistor from 24k to 2k and everything works normal. But I know it is not correct. Any suggestions will be highly appreciated. From rca shield to terminal ground I am having 3v.
 

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