Hi guys,
I have a Sirius Pro MXA 6000 DJ mixer in for repair. It's a very complex unit and has a nasty fault on it (routing is all over the place) so without any schematics I'm dead in the water with it.
Would anyone here have a service manual or a schematic for this model?
I've asked Thomann who are the importers now and have been met with the usual line... "we don't give out schematics".
What the hell is wrong with companies these days? Do they really think that they will ever get repeat sales with this sort of attitude? I even called Braun, the previous distributor only to be told to contact Thomann.
I used to think that Thomann were a very switched on, helpful company. It seems not - they are just like the rest of the big companies that don't give a damn about their customers.
Can any one point me in the right direction with this?
Many thanks!
I have a Sirius Pro MXA 6000 DJ mixer in for repair. It's a very complex unit and has a nasty fault on it (routing is all over the place) so without any schematics I'm dead in the water with it.
Would anyone here have a service manual or a schematic for this model?
I've asked Thomann who are the importers now and have been met with the usual line... "we don't give out schematics".
What the hell is wrong with companies these days? Do they really think that they will ever get repeat sales with this sort of attitude? I even called Braun, the previous distributor only to be told to contact Thomann.
I used to think that Thomann were a very switched on, helpful company. It seems not - they are just like the rest of the big companies that don't give a damn about their customers.
Can any one point me in the right direction with this?
Many thanks!
A lot of companies consider their documentation to be proprietary. If you came to my shop and asked for a Peavey schematic I could freely give it to you, but if you asked me for a Behringer schematic I could not. I had to sign a non-disclosure agreement with Behringer. Your importer/distributor is bound by agreements with the OEM.
What is your nasty fault? We encounter repairs all the time without available documentation.
What is your nasty fault? We encounter repairs all the time without available documentation.