How do I get the miniDSP team to get me a login so I can d/l my plug-in. Unfortunately emails to the same email address as I've sent my paypal to go unanswered.
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That's the one. They should just email the thing, or send you a link for d/l. Whatever the current procedure is.... it is not how I would recommend supporting a product.
@ d to the g,
Sorry for the delay in our reply, Monday/Tuesday being National Holidays for Hong Kong so our staff was on leave. Can you please clarify your order number? We don't see any emails of someone having an issue downloading the plug-ins on info@minidsp.com nor onlineorder@minidsp.com so I'm not sure which email you're using...
Plug-ins are automatically enabled with an AutoEmail once the product is ordered. It contains a key with a link to the software.
Hoping this info helps.
DevTeam
Sorry for the delay in our reply, Monday/Tuesday being National Holidays for Hong Kong so our staff was on leave. Can you please clarify your order number? We don't see any emails of someone having an issue downloading the plug-ins on info@minidsp.com nor onlineorder@minidsp.com so I'm not sure which email you're using...
Plug-ins are automatically enabled with an AutoEmail once the product is ordered. It contains a key with a link to the software.
Hoping this info helps.
DevTeam
@ d to the g,
Though we don't have your order id ,Looking at logs and your name, it's possible that you are one of the clients that didn't finalize the payment (PayPal gateway). We've already emailed you separately if that's the case... Plugin download key is only emailed when payment is processed.
Please let us know if u have any questions
Devteam
Though we don't have your order id ,Looking at logs and your name, it's possible that you are one of the clients that didn't finalize the payment (PayPal gateway). We've already emailed you separately if that's the case... Plugin download key is only emailed when payment is processed.
Please let us know if u have any questions
Devteam
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I don't have any recent email from you. My paypal to you was; unique Transaction ID # 0VG74013G4186872A. Please send me this link to download my software ASAP.
My order number is 1853. See the previous response for my PayPal verification.
I see you responded to other requests on this forum today.
I see you responded to other requests on this forum today.
Kjeldson, thanks... but I did get the order confirmation email from minidsp, and I regularly check my junk folder.
@ d to the g, (we're guessing Douglas?)
Order# 1853 was back in Sept 2011 hence the reason why we couldn't find it in the last few days... 🙂 Your account was indeed mis-configured but the problem is now fixed. Please Login to your account and access the User downloads, the 2way advanced plug-in you purchased will be there.
We also for some reason never received any emails to "onlineorders@minidsp.com" about the issue though you mentioned above that your emailed us.Please make sure that you're using the correct address. You can maybe send a test email to make sure that it's correct.
Hoping this info helps.
Devteam
Order# 1853 was back in Sept 2011 hence the reason why we couldn't find it in the last few days... 🙂 Your account was indeed mis-configured but the problem is now fixed. Please Login to your account and access the User downloads, the 2way advanced plug-in you purchased will be there.
We also for some reason never received any emails to "onlineorders@minidsp.com" about the issue though you mentioned above that your emailed us.Please make sure that you're using the correct address. You can maybe send a test email to make sure that it's correct.
Hoping this info helps.
Devteam
Yeah, having a baby delays things some. Then I had to build a new set of amplifiers for biamping, and then I went to use it.
Thanks.
Thanks.
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