Membership

[HelmutHolz]

I received today an anouncment, that my membership expires. But the same message was sent on the 26.06. and I payed for another year. This happed quite similar last year, I pay for enthusiast but I not in the mood to pay 2 times. What's to do?

 

[Pano]

That will be up to @Jason to sort out. He should see this and fix it for you.

 

[Helpdesk]

Hi Helmut, I've checked your membership status and it seems you have two subscriptions running concurrently. In any case, this can be resolved easily and I will email you the details. Please email the Helpdesk via contact@diyaudio.com if you have further concerns. I apologize for any confusion this may have caused you.

 

[AngelP]

Hi,
I renewed my Enthusiast membership last Sunday, and today I receive emails saying that it has expired.
$20 is a wee bit expensive for a week's membership, methinks. Could anyone please look into this?

Best,
Per

 

[Pano]

@Helpdesk should be able to fix this for you.

 

[Helpdesk]

Hi Per. Upon checking, your account subscription is for Enthusiast for one year: 19 November 2023 to 19 November 2024. Perhaps, that was an auto-email. Apologies for any confusion caused.
However, please email the Helpdesk <contact@diyaudio.com> if you have further concerns. Thank you.