Kit Vendor Support Question

Hi all! Recently took the plunge down the DIY rabbit hole, putting the fun and passion back in my music listening! I recently purchased a tube amp kit, vendor shall remain anonymous for the moment, and am not able to get output. This particular kit has multiple test points on the PCB and there are a few that do not measure correctly. What is curious to me is with all these test points the kit vendor is unable to assist me other than to say it is either a bad solder joint or misplaced part. Wouldn't the point of having multiple test points to be to help isolate the problem?
 
Yeah, unfortunately I'm quite novice at reading/understanding schematics, though I did give it a go and will try again as this is a learning opportunity. That being said it seems that you are confirming my belief that they should isolate where the problem is?
 
In this design the test points are numbered, 1 would be the1rst test point on 1 channel and 2(?), which measures very low is fed from the output tx(?) tap 8 for the other channel. Intuitively, I would assume the lower numbered test points would be earlier(?) in the circuit.
 
Member
Joined 2019
Paid Member
^ Without a little more information, it would be impossible to guide you. I don't know what Jon intended, but here's my :2c:

If you're looking for the answer to the indirectly asked question, "Shouldn't they support me throughout my troubleshooting efforts?"; my reply is, no.

The answer to your direct question...

Wouldn't the point of having multiple test points to be to help isolate the problem?
Yes. You've already said that "They don't measure correctly", so it seems some values were provided.

They likely sold you a bag of parts and a board with perhaps a schematic and some instructions. Unless you are claiming that one of the parts (or the board) was defective, then you're on your own.

Your best bet is to use the test points and the schematic to find the fault, which is likely one of three things in a general order.
  • Mis-stuffed part(s) ... if all the parts are gone from the bag, and the intention is to use them all, then it stands to reason that at least two would be in incorrect locations. Also, look on the schematic to see if you need to install any jumpers. A part may not have been provided, but you may be expected to make a wire bridge. Check orientation of diodes / caps etc.
  • Bad solder joint
  • Bad part. Least likely, but not impossible. They'll likely claim that you damaged it, if it's already installed.
Go for it, and have fun. See what you determine from the schematic.

If you can't get it cracked, post the schematic here along with the values you obtained at each test point.

Sticking this on at the end. Your last post was as I was typing. No. Don't worry about any numerical order.

Mainly... It's awesome that you're diving in. Have a blast, and keep that ACA playing in the background to calm the beast within while you troubleshoot. :)

Edited to add - I don't know how complete the kit was/is. Another potential failure mode is 'wiring'. If you added the I/O, then you may have mis-wired it.
 
Last edited:
  • Like
Reactions: 1 users
It's not as easy as you think about it: 'test points' can be anything ( test point asy ou hear them... to point used to set the circuit into a given acceptable margin, etc,etc,...). Without schematic you can only make supposition.

You'll need troubleshoot your circuit. And you are at the right place ( to learn how ) to do it.

First check for parts: orientation ( electrolytics capacitors, diodes,... everything with a +/- mark should be oriented as in the schematic).
Then inspect soldering work. Bad solder joints can be anywhere: re heat the ones looking dubbious.

If from there it still don't work you'll have to trace signal along the schematic: you need a generator ( whatever can send a sinus at 1khz will do: cd player, computer, dedicated function generator).... if you need to generate a sinus at 1khz to burn a cd or have a file to play just ask, many here can do it and send it yo you.

Now you have a known signal availlable, inject it into the circuit ( through input) and follow the path it should follow in the circuit ( in the schematic), testing points along the way to see if it is present or not and non modified ( distorted).
To check you'll need an Oscilloscope, DMM ( digital multimeter) or a small amp+ loudspeaker (with probe for +/- inputs), define the check points you want to test thanks to schematic and locate them on board.

Great learning opportunity.

Edit: ItsAllInMyHead was faster than me!
 
  • Like
Reactions: 1 users
Thanks! I am holding off posting the schematic until the vendor has responded to my last email. It would be an excellent learning experience but I don't think the vendor would appreciate that, if he is unable to point me in the right direction I will post it.
 
Is the vendor a member here?
Troubleshooting by mail is an impossible task: issue can be anything...
Are your psu voltage ok? ( tube gear: use caution as it can de deadly when measuring. At least keep an hand in your back pant pocket - never two hands at the same time in the circuit).
 
Member
Joined 2019
Paid Member
@Toys4Boys If it's copyrighted and/or they've specifically told you that you may not share the schematic, then don't post it. Even if it 'feels right', it's against forum rules (and possibly against the law). What you can do... that I think is well within the spirit and intent of copyright law, is to have one or two people virtually look over your shoulder ... you can share copyrighted information within bounds.

Sadly, I can't offer to be one of those people. Mainly... lack of qualification. You don't want me to do it :)
 
  • Like
Reactions: 1 user
Ok. So yes, better wait and see how it evolve.
Is there wiring to the circuit board involved ( psu board, satellite with potentiometers, transformers, etc,etc,...)?
If so check this too. In my experience with projects involving circuit boards, 80% of errors comes from wiring mistakes.
 
  • Like
Reactions: 1 user
I have been working with the vendor and have made progress, but...There remains a problem which he believes is impossible. He indicated that I can't post the complete schematic, so I have asked if I could post just a portion, that he pre-approves, could I post. I have a hunch that this may still be a violation of forum rules?
 
If someone says they will help, you can PM the schematic to them.

Hopefully you have checked all solder joints, and verified all components are in the right locations.
It's common for beginners to switch parts by misreading color codes, so measure resistors instead of reading them.
 
  • Like
Reactions: 1 user
Appreciate your help, I have gone thru twice checking values and orientations, and used my magnifying headband to touch up all solder joints. There are over 10 test points per side and 1 TP is reading 4 times the DC, the vendor says the only thing that could cause this is a bad driver tube. I swapped tubes, no joy.
 
For someone to help you, they will probably need to see a schematic. It could probably be shared privately, perhaps by email or PM. IOW, it would need to be more or less as though a friend is looking over your shoulder, trying to help you troubleshoot. If you take that to mean your cell phone camera in a live chat session could point at the schematic, that may be within reason. Also, you may have to balance copyright with educational and or other exempted use. In addition it may help greatly if you have an oscilloscope.
 
  • Like
Reactions: 1 user
Tube amp kit:
1 - is power supply working correctly, supplying the correct voltages where it should?
2 - is it a stereo amp? are both channels not working?

Fault finding is all about narrowing down the area at fault but start with the big picture and the basics.

At least post a link to the amplifier you have to give a clue as to its complexity.
 
  • Like
Reactions: 1 user
Thx for helping. It is a stereo amp, the 1 channel measures almost perfectly, 2 TPs are a little low. I tried running my phone in to it w/ no success, but am going to try hooking it up to my system. The other thing I will try is comparing the components around the faulty reading on the side that is working more correctly.

For what it's worth, this is a fairly expensive kit, and while it is most likely something that I did, I would have expected better support. When I first contacted the vendor he had me record the 23 TPs and when I sent him that he said it is either a misplaced component or bad solder joint. I worked it some more and he had me send him new readings of the 23 TPs. Once again told me the prior answer. At this point I was getting a bit frustrated and asked if there are 23 TPs ande 1 is bad can't he point me in a direction. Of course the answer was the same, I really don't need someone having me spend time on 4 occasions measuring TPs to tell me what I already know!

Sorry for the rant, just been festering for a while. Oh yeah, its an Elekit TU8900.
 
Last edited:
It is a stereo amp, the 1 channel measures almost perfectly,
So just work from the good side of the circuit comparing voltages to the dead channel. At some point you'll find the spot where there's no DC, if that's the issue.

In all fairness, this is a very busy time of the season for some. Christmas is right around the corner, and people have family to deal with.

jeff
 
  • Like
Reactions: 1 user
So just work from the good side of the circuit comparing voltages to the dead channel. At some point you'll find the spot where there's no DC, if that's the issue.
First off, thx for taking your time to help. The TP actually measures about 3 times the voltage it should, and the vendor said "The only thing that could cause that is a bad driver tube.". When I swapped the 12BH7A lt/rt the problem remained in the same channel, so much for the driver tube being at fault! Then he fell back to bad soldering.