Hello everyone, I recently purchased a new Kimber Kable Hero interconnect with WBT connectors from an authorized dealer located outside of my country (Europe). However, upon connecting the cable to my DAC and integrated amplifier, I only received sound from one channel. I switched back to my old cable and did not experience any issues. Upon further investigation, I found that the white cable producing sound from any channel, while the red cable produces no sound at all, indicating that the cable may be faulty. Since returning the cable back to the dealer which is in another country may involve additional fees and will take a lot of time, I'm considering taking it to a general electrician for servicing. What are the potential risks of this approach, and what might be the underlying issue with the cable?
First trace out what the problem is, with an ohm meter.
Measure from end to end, and also and from hot to cold.
Is it an open or a short?
If the cable is defective new, the warranty applies from the dealer.
The mfr says:
Measure from end to end, and also and from hot to cold.
Is it an open or a short?
If the cable is defective new, the warranty applies from the dealer.
The mfr says:
COUNTERFEITS
Some things to look out for when purchasing Kimber Kable online:- Where is it shipping from? Any Kimber product shipping from Hong Kong or China is fake. Furthermore, any Kimber product shipping across any international border is probably fake.
- Has the product been discontinued?
- Is the packaging missing or incorrect?
- ANY "Kimber Kable" from Alibaba or AliExpress is fake.
- Any items selling as "new" or "multiple available" from eBay, Audiogon, auction sites, or 3rd party marketplaces should be considered counterfeit. We cannot cover these items under our factory warranty.
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Rather than a 'general electrician' you need to find a person with skill at working with small electronic components and wires.
First of all please open the RCA plugs of the faulty cable in order to see if it is all OK with welds.
If all seems OK then use a multimeter to verify if a plug is a short, as already suggested above.
At the end of the day a signal cable is not aerospace science, so I'm sure you'll easily find the defect even if it was a counterfeit cable.
If the electrician is able to make a welding with a 30W welder I don't see possible risks, besides invalidating (?) the cable warranty.
It could also be an irreparable/unlikely defect/breaking of the RCA plug, and you'll have to ask for replacement in warranty.
Edit: the cable has a "Nitrogen assisted hand soldered termination" so you should probably ask for a replacement in warranty, but please first of all look inside the plugs.
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Thank you all for your response. The cable is not counterfeit, as this is what kimber responded to my enquiry asking about the dealer,
I'm not electrical engineer nor do I have any device to measure the cable, that is why I'm thinking to bring the cable to an electrician
Unfortunately, the charge for consulting a professional electrician may well be more than the cost of the cable.
Suggest you find a local ham radio club or audio hobbyist to help for free.
Or buy a DVM (around $30) and learn to use it, which for testing a cable is not dangerous at all.
Suggest you find a local ham radio club or audio hobbyist to help for free.
Or buy a DVM (around $30) and learn to use it, which for testing a cable is not dangerous at all.
Ask the seller if you can send the cable for warranty repair locally. Seller should pay for the repair cost, not you. Otherwise sent it back for a refund or exchange.
Yes I can do that, but it will take some time since the cable will have to travel beyond borders :/
No need to be an electric engineer to inspect a cable.
You have no tool, but you can look inside the plug: why don't you do it, please?
How is it possible that you are not eaten up by curiosity to see if at least at a first visual inspection the plugs are or not ok?
It's very simple, just rotate it. 😉
What if they simply forgot to weld a pin?
Or if it had been a cold welding and had detached itself?
At least we could know which the defect is. 🙂
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