Currently staying in a hotel in Kensington that used to be a townhouse. The conversion it fairly recent, maybe 2-3 years old. Rented the 17 m2 deluxe studio. It's more like a dungeon. The room door is underneath the main entrance stair, which is not uncommon in townhouses, but the room itself is not underneath the main building but it extends towards the street into the front yard and is completely below street level. Google AI tells me hotel rooms in London should at least have 2.3 m height but who trusts AI? Does anyone happen to know the regulation and what body would enforce it?
The only 1 m² that has about 2.3 m is right in the entrance, underneath the pedestal of the building entrance. The bedroom is more like a 5 m² cave with a maximum height of 1.95 m in the apex of the vault of the ceiling. It gets lower to the sides and the back of the room. The dining room has a maximum height of 1.8 and gets lower to the back and one side. The staff have been rather unhelpful about getting me another room, so I'd like to present them with the regulations.
(needless to say that is only about 14 m² of you subtract the massive interior walls, and I am not even sure those areas below 2 m count)
The only 1 m² that has about 2.3 m is right in the entrance, underneath the pedestal of the building entrance. The bedroom is more like a 5 m² cave with a maximum height of 1.95 m in the apex of the vault of the ceiling. It gets lower to the sides and the back of the room. The dining room has a maximum height of 1.8 and gets lower to the back and one side. The staff have been rather unhelpful about getting me another room, so I'd like to present them with the regulations.
(needless to say that is only about 14 m² of you subtract the massive interior walls, and I am not even sure those areas below 2 m count)
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Trading Standards would be the agency that you need to contact. As to regulations, Google brings up some info but I can’t point you in a specific direction. Threaten with trading standards and bad reviews on Google, booking.com etc. good luck.
I stayed in a hotel in Kensington with my wife in 2014 for a work related trip. They also stuck us in a shoebox sized room so we went down to reception and let them have it, since the booking said 'deluxe en suite' etc. We got moved but still not what we expected. It might say 'Kensington' on the box, but inside its . . .
Hopefully you can sort it out - I wouldnt accept that situation. Is it even safe?
Hopefully you can sort it out - I wouldnt accept that situation. Is it even safe?
Worse trouble seems to be getting scabies in hotels in various European cities. At least you can look to the ceiling while scratching.
Thanks guys. It seems we will move to a smaller but mostly above ground room tonight. I'll believe it when it happens because we were supposed to move last night and it turned out the room was taken.
Trading standards are a good idea. There are also various safety issues such as having to use your cellphone to get out of the building!
Trading standards are a good idea. There are also various safety issues such as having to use your cellphone to get out of the building!