Hello, Jason!
Thank you for so nice store!
I was also very happy to purchase some excellent PCBs from your store (F5, SS+SP boards).
Shopping was easy and I have got both parcells in time (~4 weeks) with no problem.
I'm still waiting for some parts for assebly - hope to build it up soon!
Best regards, Anton
Thank you for so nice store!
I was also very happy to purchase some excellent PCBs from your store (F5, SS+SP boards).
Shopping was easy and I have got both parcells in time (~4 weeks) with no problem.
I'm still waiting for some parts for assebly - hope to build it up soon!
Best regards, Anton
Purchased the
4U Amplifier Chassis w/ Aluminum Heatsinks and Faceplate
Received very quickly, had some questions that where answered in a very professional manner, great customer service. Thanks for making the store available to us and the variety of products to choose from.
Pete
4U Amplifier Chassis w/ Aluminum Heatsinks and Faceplate
Received very quickly, had some questions that where answered in a very professional manner, great customer service. Thanks for making the store available to us and the variety of products to choose from.
Pete
i had purchased 2 pcs BA 3B PCB from The DIY Store
at last November 2012 and didnt coming until now
i think the pcb was lost
im asking my registered post number but some staff
said that i must wait for a view week
i just give input to my lovely audio web
1. give your buyer the first class mail tracking number
2. with tracking number i know the time you sent by USPS tracking
3. if the item arrived here so i can track them with my local post web
4. we can pick up the item to post office if something happen to them
5. you must update info in paypal for guarantee that you make shipment
well what i paid for 44 ++ US$ looks like going for nothing
rgds
at last November 2012 and didnt coming until now
i think the pcb was lost
im asking my registered post number but some staff
said that i must wait for a view week
i just give input to my lovely audio web
1. give your buyer the first class mail tracking number
2. with tracking number i know the time you sent by USPS tracking
3. if the item arrived here so i can track them with my local post web
4. we can pick up the item to post office if something happen to them
5. you must update info in paypal for guarantee that you make shipment
well what i paid for 44 ++ US$ looks like going for nothing
rgds
Hi Pocoyo.
We do everything we can to make our customers happy. As I touched on here, part of that is offering everyone cheap shipping (limited or no tracking). You guys want cheap shipping and I know it's appreciated that we do offer those options (typically just $5 for a board or two, anywhere in the world)! The downside is that the cheaper methods are less reliable.
Rarely, but especially to countries that have historically unreliable postal or customs departments (Russia, Indonesia and Italy in particular) packages have gone missing. In some cases, customs just holds on to packages for months, and sometimes never informs people. Mail going through these kinds of systems can take up to 8 weeks to get through, even when things are working "normally". Where your package was sent - Indonesia - is notoriously unreliable which is why many companies refuse to send anything to Indonesia (we currently do).
If you want tracking, we do offer methods of shipping that have tracking. They are more expensive. It's your choice which you want to choose.
We have rarely had any lost packages - as a result our policies for lost packages have been a little ambiguous to date. Thanks Pocoyo for your comments - We've now made our policies clearer so everyone exactly what they are, what they can expect, and how to deal with the rare case of a package going missing.
Our policy for lost packages is now as follows:
To respond to your suggestions directly:
1. USPS First Class International does include USA tracking. Once the package goes outside of the USA, it is untracked. You actually purchased from the EU store, which is based in London, and the shipping service you chose was Royal Mail. Royal mail doesn't have any tracking at all. We are going to add this kind of information to our store shipping method information page, so everyone can understand exactly what the difference between each shipping method is.
2-5. Please see above.
5. We don't normally update the shipping information in PayPal (which has to be done manually), because our fulfillment center sends out much more detailed and interesting emails including the tracking number, estimated shipping and arrival dates, etc. In the entire history of the store, we have never had a PayPal dispute so this is not something we are concerned about - we strive to provide 100% satisfaction, each time, every time.
Thanks for all your comments. We'll be in touch to get you a replacement sent out to you.
Last edited:
response to email
hi, the boards came really fast, well packaged. They appear to be high quality but have not sodered them yet, as its going to take a while to get al the other bits together.Plus, I seem to be on some diy audio hyper active mania right now and have got tooo many things on the go. The hifimediy tripath beats a quad 77power amp so it will be interesting to see what this amp does. Alan
hi, the boards came really fast, well packaged. They appear to be high quality but have not sodered them yet, as its going to take a while to get al the other bits together.Plus, I seem to be on some diy audio hyper active mania right now and have got tooo many things on the go. The hifimediy tripath beats a quad 77power amp so it will be interesting to see what this amp does. Alan
I agree with all praising comments above. I placed an order for BA boards and received them on time without hassles. The online shopping experience was great. Smooth and flawless experience.
Nick
Nick
I ordered B1 PCB and amp camp amp PCB. I received my order in a week. Thanks for the fast shipping.
I purchased 2x 2U Tube Amp Chassis from the store. Absolutely hassle free transaction and very fast shipping! Progress updates all through the process, from warehouse notification through final shipping. I am a very satisfied customer, Thank you! Definitely will buy again!
Abe
Abe
Excellent service better quality!!
Hi,
I have received my F5 boards and I am very happy with the quality and the super mega fast delivery....
All the best!
Jorge
Hi,
I have received my F5 boards and I am very happy with the quality and the super mega fast delivery....
All the best!
Jorge
The "BIG Amp Chassis"
I purchased the "BIG Amp Chassis" from the store and it was a smooth transaction. The chassis comes ready to be used and, albeit pricey, having so little time to dedicate to the hobby, I think it is well worth it. Here it is being used to test one of the Aleph J prototype boards.
I purchased the "BIG Amp Chassis" from the store and it was a smooth transaction. The chassis comes ready to be used and, albeit pricey, having so little time to dedicate to the hobby, I think it is well worth it. Here it is being used to test one of the Aleph J prototype boards.
Attachments
Great service
I recently ordered a number of PCBs from the store. I was amazed by how quickly they arrived. In addition they arrived in great shape and the quality appears to be very good.
I recently ordered a number of PCBs from the store. I was amazed by how quickly they arrived. In addition they arrived in great shape and the quality appears to be very good.
Dear Jason,
I was very pleased with the service I got from your team at the DIYAudio store! The response was very fast, and everything arrived in great shape. I have used the heat sinks and power supplies to build an amp camp amp that is performing extremely well. My only regrets are that I wish I had been able to buy the whole "official" kit from you (I plan to get one when they are again available), and that I couldn't order more. I look forward to doing more in the future. Thanks for the site and for the store. You make DIY so much easier and fun!
Mike Granger
I was very pleased with the service I got from your team at the DIYAudio store! The response was very fast, and everything arrived in great shape. I have used the heat sinks and power supplies to build an amp camp amp that is performing extremely well. My only regrets are that I wish I had been able to buy the whole "official" kit from you (I plan to get one when they are again available), and that I couldn't order more. I look forward to doing more in the future. Thanks for the site and for the store. You make DIY so much easier and fun!
Mike Granger
Hi,
I purchased the soft start boards, they arrived here quickly, look pretty good, so im very satisfied with the purchase. However, i did not yet assamble them. thanks for the possibility of purchasing stuff at diy audio.
Regards, joe
I purchased the soft start boards, they arrived here quickly, look pretty good, so im very satisfied with the purchase. However, i did not yet assamble them. thanks for the possibility of purchasing stuff at diy audio.
Regards, joe
Easy transaction
The whole process went smooth as silk, web order, check out, & shipping. DIY AB boards Arrived fast with no problems or damage.
Very nice quality too, hi end product well worth the price.
webechillin
The whole process went smooth as silk, web order, check out, & shipping. DIY AB boards Arrived fast with no problems or damage.
Very nice quality too, hi end product well worth the price.
webechillin
I ordered some boards from the store, that night I received a email stating they need me to confirm my shipping address. When I did that night my boards shipped out the next day. Wonderful service and communication. 2 thumbs up.
Great Store!
This is a wonderful idea for all the most popular projects. Easy Navigation and Checkout. F5 Boards arrived within 2 days of purchase. These Boards are a great way for someone like me to have top shelf audio at a low price. Please...Please... get the Universal PSU back in stock. I'm DIYing to finish this amp. Also, thanks to all the great minds who post here to make this all possible!
This is a wonderful idea for all the most popular projects. Easy Navigation and Checkout. F5 Boards arrived within 2 days of purchase. These Boards are a great way for someone like me to have top shelf audio at a low price. Please...Please... get the Universal PSU back in stock. I'm DIYing to finish this amp. Also, thanks to all the great minds who post here to make this all possible!