Experience with Cyberstore.ee?

Hello,
i have the same problem. I placed an order on 24th January, money will be withdrawn, but the order is only "processing", no further action.
But I have not write an email yet. Maybe possible to stop the payment via credit card?

Cheers
 
This ... I'd rather spare myself some bad words here.
Oh, thank you very much for the tip. Then I have a few questions. How do you report the shop?

Do I have to report fraud to the police before the chargeback?
Does anyone happen to know how I can set up a chargeback with American Express?