While it is always good to make your own impression just make sure you use VISA/Mastercard/Paypal and don't wait too long if/when they start to ignore you so you can be sure to get your money back.
Everything arrived today, very well packaged, everything looks good so far.
The communication situation is inexcusable though, a shame really.
Will I order again? Yes, but I'll double the shipping estimates given and pay via VISA rather than a bank transfer.
The communication situation is inexcusable though, a shame really.
Will I order again? Yes, but I'll double the shipping estimates given and pay via VISA rather than a bank transfer.
I do recognize the above situation. My order is waiting on a part that the website shows as available.
I followed your example and also send Jean a PM as I got no replies on email and no answer on the telephone. I do hope this gets resolved soon. 1 to 4 days waiting is turning into weeks. The order date was 17-06. At first I figured the German strike at their postal service might have something to do with it and stayed patience but I'm running out of time here.
In all fairness, I've ordered before and never had any problems with those orders. It's the lack of replies or update on the order that's making me worry here.
Especially when the part(s) your order is waiting on seems available in the webshop.
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I am in the same situation,
I made a bank transference (big error) from Spain the 2015/6/8 for 4 Accuton units (1200€), always in stock in web, but four weeks after, no replies on email and no answer on the telephone. I don't understand anything about this people. Week by week Accuton said "nest friday arrive the material" but all is a big lie...
How can I do?
yesss
Although I didn't receive an update trough mail, did not get someone on the phone I did spot a change in my order. The Available Soon has changed in Expected Thursday July 06.
I'll notify here if my order arrives.
I'd still like to see more responsiveness when shopping though. Keeping us in the dark won't help build confidence.
I'll notify here if my order arrives.
I'd still like to see more responsiveness when shopping though. Keeping us in the dark won't help build confidence.
Tomorrow, one month I made the order. After changing 3 times expected date of delivery, in my acount continues with the message "Available soon" ...
And the products are still available with 4 days of delivery !!!!!!!
And the products are still available with 4 days of delivery !!!!!!!
No respect for customers!
Dear Mr. Benoist,
While running an online shop, you cannot present misleading stock/availability figures and absolutely fake delivery times.
You are taking your costumers' money for an unknown, very extended time and also not providing any explanation about such huge delays, not even replying to the e-mails sent, not answering any phonecalls too. Communication blackout!
Obviously all this leads your costumers to get very concerned/upset/alarmed as it's exactly such kind of behaviour which usually does configures fraud, even thought that in your case, it seems that you end delivering the goods (in most cases, at least).
You're also a consumer and what would you think of a seller doing this to you?!
Anyway and on my side I'm forced to agree with what's been said on all the pages of this topic (and also on another one about your shop), and it seems that your service didn't get any better...
You did send me an automated message saying that the payment for my order (a pair of tweeters) had been received, this was 15 days ago already.
Since then nothing else happened, you don't reply to my e-mails and also do not answer to my phonecalls.
When I bought the tweeters, these were marked as Available (5+ units in stock) having a dispatch time 1-4 days.
And they remained always like this since, however my order page says they are back-ordered...?!
I'm waiting for your reply and also for the feedback from other members regarding their experience with any recent orders, of course.
Thanks, kind regards, JPB
Dear Mr. Benoist,
While running an online shop, you cannot present misleading stock/availability figures and absolutely fake delivery times.
You are taking your costumers' money for an unknown, very extended time and also not providing any explanation about such huge delays, not even replying to the e-mails sent, not answering any phonecalls too. Communication blackout!
Obviously all this leads your costumers to get very concerned/upset/alarmed as it's exactly such kind of behaviour which usually does configures fraud, even thought that in your case, it seems that you end delivering the goods (in most cases, at least).
You're also a consumer and what would you think of a seller doing this to you?!
Anyway and on my side I'm forced to agree with what's been said on all the pages of this topic (and also on another one about your shop), and it seems that your service didn't get any better...
You did send me an automated message saying that the payment for my order (a pair of tweeters) had been received, this was 15 days ago already.
Since then nothing else happened, you don't reply to my e-mails and also do not answer to my phonecalls.
When I bought the tweeters, these were marked as Available (5+ units in stock) having a dispatch time 1-4 days.
And they remained always like this since, however my order page says they are back-ordered...?!
I'm waiting for your reply and also for the feedback from other members regarding their experience with any recent orders, of course.
Thanks, kind regards, JPB
A month ago I order my Accuton drivers. No information from Europe Audio from the beginning.
Today the company Accuton answered me with the following message:
"Please Be Informed That We have canceled our relation to Europe-Audio long ago. We do not work unreliable With companies like this one and consequently do not deliver any drivers to Europe-Audio."
Dear Mr. Benoist,
If you do not work with Accuton where my money is ?. A week ago I asked you to give me the money. My project is stopped and almost lost because of you.
My problems after hearing the response of Accuton have increased.
Today the company Accuton answered me with the following message:
"Please Be Informed That We have canceled our relation to Europe-Audio long ago. We do not work unreliable With companies like this one and consequently do not deliver any drivers to Europe-Audio."
Dear Mr. Benoist,
If you do not work with Accuton where my money is ?. A week ago I asked you to give me the money. My project is stopped and almost lost because of you.
My problems after hearing the response of Accuton have increased.
If Europe Audio does not work directly with manufacturers, where the manufacturer warranty is ?.
Today the message "Ready for shipping" appears in my account page, I will notify here every movement on this issue.
I think Mr. Benoist is working hard, thank you.
I think Mr. Benoist is working hard, thank you.
Keep hoping and if you can get a refund through PayPal for example, don't waste too much time hoping. A PayPal claim for me lead to refund almost immediatly, without respons from EuropeAudio through PayPal either, but no real surprise there.
Status changes order are meaningless unfortunately, or if you want to keep hoping, for my order the status changes were meaningless.
Status changes order are meaningless unfortunately, or if you want to keep hoping, for my order the status changes were meaningless.
In my case payment was done by online bank transfer.
The PayPal payment would have meant more 4% on top of the total, so...
I think that Mr. Benoist risks to have the police after him if he doesn't start to respect his costumers...
Just my opinion, if you see what I mean...!
The PayPal payment would have meant more 4% on top of the total, so...
I think that Mr. Benoist risks to have the police after him if he doesn't start to respect his costumers...
Just my opinion, if you see what I mean...!
I think he doesn't care, neither does police. But like earlier in thread or maybe other thread, you might be able to get your bank to cancel the transfer with a police report.
and for credit card payment your can ask your bank to make a "reverse" payment with just explaining them that you haven't received anything
Really? I hope so...
Hi everybody!
I guess that Mr. Benoist keeps reading this thread, although not responding to our e-mails...
In the last few hours my order page info changed to "Expected Wednesday, July 15, 2015".
I hope so, let's see...
Cheers, JPB
Hi everybody!
I guess that Mr. Benoist keeps reading this thread, although not responding to our e-mails...
In the last few hours my order page info changed to "Expected Wednesday, July 15, 2015".
I hope so, let's see...
Cheers, JPB
Don't get too exited. As said mine stated "Expected Thursday, July 6, 2015" and on Friday went to "Available Soon". Later that same day it went to "Expected Wednesday, July 15, 2015". So it's becoming a little meaningless I'm afraid.
No answer on the phone today...
No answer on the phone today...
The speaker finally arrived today. Undoubtedly my purchase more stressful in my life. Not everything has been negative, this experience has allowed me to contact the manufacturer and has been a very enriching experience.
At the same time I made another purchase in the online store Hifisound. Although they have had their problems in order to get all the material, I've always been informed and they email me quickly.
Without the support of Accuton, I think I'd still waiting ... this is my advice.
At the same time I made another purchase in the online store Hifisound. Although they have had their problems in order to get all the material, I've always been informed and they email me quickly.
Without the support of Accuton, I think I'd still waiting ... this is my advice.
Shameless!!!
Hi there!
In my order page, the "Expected Wednesday, July 15, 2015" was replaced for "Available Soon" once again...
I guess it happened the same to your order...
It looks like that Mr. Benoist, aside from not giving any explanations about the huge delays and so using our money for an undefined extent of time, yet does have the nerve to play with our expectations!
But there are certainly limits!
Best regards, JPB
Hi there!
In my order page, the "Expected Wednesday, July 15, 2015" was replaced for "Available Soon" once again...
I guess it happened the same to your order...
It looks like that Mr. Benoist, aside from not giving any explanations about the huge delays and so using our money for an undefined extent of time, yet does have the nerve to play with our expectations!
But there are certainly limits!
Best regards, JPB