Hi, my new Burson Audio funk just came to me but it came broke (left channel doesn't works at all neither with headphones or speakers, tested with different cables / sources.
So, I know, is new so I can return it, but I will be losing the money I already paid for shipping from my country + taxes + importing feeds and I also have to pay again for another shipping and then all the above again so in other words I have to pay again about $200 in shipping + taxes.
So I would like to know if there's an easy way to check what was failing so I don't have to send it to burson.
So, I know, is new so I can return it, but I will be losing the money I already paid for shipping from my country + taxes + importing feeds and I also have to pay again for another shipping and then all the above again so in other words I have to pay again about $200 in shipping + taxes.
So I would like to know if there's an easy way to check what was failing so I don't have to send it to burson.
If the sales law in Guatemala is the same as that in the UK or I take it the USA then faulty goods must be returned in original unopened ( interfered with ) condition regardless of any fault in the item , I have seen members of the UK public being refused for such minor things like marks on the screws/bolts holding the unit together which ( to them ) indicates somebody looking for faults .
Unopened in law means ---unopened.
If you are told to open it up to trace a fault then forget all about a guarantee of repair.
To give you an example a washing machine glass shattered and the owner claimed it was faulty but it turned out the owner had left cash in the clothing which hit the glass at speed during the spin cycle
not even the legal department of the website I was on would assist .
Unopened in law means ---unopened.
If you are told to open it up to trace a fault then forget all about a guarantee of repair.
To give you an example a washing machine glass shattered and the owner claimed it was faulty but it turned out the owner had left cash in the clothing which hit the glass at speed during the spin cycle
not even the legal department of the website I was on would assist .
You can open it, they give you the tool to open it, because you can swap the OP AMPs.
It doesn't comes with any seal that says warranty void if open.
It doesn't comes with any seal that says warranty void if open.
You said-quote- "it came broke " and you said "its new " therefore legally you have the right of return of a faulty product but once you try to repair it yourself you lose your guarantee .
Just because you can change the chips --legally ---doesn't allow you to try to repair it if you want to replace it free.
As obviously you don't believe me will you believe the UK Government ?--read-
Accepting returns and giving refunds: the law - GOV.UK
Second paragraph---
Just because you can change the chips --legally ---doesn't allow you to try to repair it if you want to replace it free.
As obviously you don't believe me will you believe the UK Government ?--read-
Accepting returns and giving refunds: the law - GOV.UK
Second paragraph---
Copied from the user manual:
2. This product is only warranted in the country of original sale by Burson / authorised dealer.
3. The product must not have been modified in any manner whatsoever, or the warranty is
immediately voided.
4. The product must not have been stored in a humid, damp environment; nor subjected to
weather, water, or salt spray.
5. During the warranty period, Burson will replace a defective Burson Funk with a similar
available product, at no cost to the owner for labour, materials, and shipping charges from
Burson
Point 5 is pretty clear - get back on to the dealer you bought it from to sort it out.
2. This product is only warranted in the country of original sale by Burson / authorised dealer.
3. The product must not have been modified in any manner whatsoever, or the warranty is
immediately voided.
4. The product must not have been stored in a humid, damp environment; nor subjected to
weather, water, or salt spray.
5. During the warranty period, Burson will replace a defective Burson Funk with a similar
available product, at no cost to the owner for labour, materials, and shipping charges from
Burson
Point 5 is pretty clear - get back on to the dealer you bought it from to sort it out.
I know, I will lose the warranty, but if is easy to repair, for example if there's an easy way to fix it, even losing the warranty will be cheaper for me ($100 shipping from GT to AU + $200 AU to GT "after taxes").
So in other words if there's an easy fix that I can do, even after voiding the warranty, then I will save $300. Otherwise if I return it then I have to spend $100 (GT to AU) + $200 that I already paid so I will lose $300 with no product at all.
So in other words if there's an easy fix that I can do, even after voiding the warranty, then I will save $300. Otherwise if I return it then I have to spend $100 (GT to AU) + $200 that I already paid so I will lose $300 with no product at all.
The Burson warranty clearly states in point 5, that Burson will replace a defective product under warranty at no cost to the owner including the shipping charges. If you purchased it from Burson directly then get onto them. That is covered by law.
Burson will pay for the shipment from Australia to my country, yes, but I have to pay tax + importing fees ($200) again.
So in other words, right now I've already paid $544 (Funk) + $55 (Shipping) + $200 (taxes and importing fees) = $799.00
Came broken so I have to send it back to Australia $100 = $899.00
They send me the new unit, I have to pay taxes and importing fees again $200 = $1099
So in other words if I can repair it here I could save $300.00.
In resume, every round trip from Australia to my country will cost me $300.00
I'd take a look at the import laws of your country first.
Import fees normally only apply to goods you import.
Exchanging a defunct product under many import laws does not fall under import, as it is an exchange of an already imported product.
So normally you won't have to pay import fees over the exchanged product.
[offtopic]
Why did you choose this Burson amp?
The interior looks suspiciously like the Nobsound NS-0G PRO I've bought only with an added headphone jack. I paid €70 for the Nobsound.
[/offtopic]
Import fees normally only apply to goods you import.
Exchanging a defunct product under many import laws does not fall under import, as it is an exchange of an already imported product.
So normally you won't have to pay import fees over the exchanged product.
[offtopic]
Why did you choose this Burson amp?
The interior looks suspiciously like the Nobsound NS-0G PRO I've bought only with an added headphone jack. I paid €70 for the Nobsound.
[/offtopic]
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I was looking for something small and decently powerful for my desktop speakers, I didn't want products like the Nobsound NS-0G you mention, I already got an Audioengine n22 (which I don't like) so I was looking for something better. If you look at head-fi.org they talks good things about the burson, until I bought it.
Looking at the Guatemala trade imports from their government website and I quote-
"internal taxes on imported and domestic goods include VAT at 12 % as well as special taxes on certain products "-end quote .
While Guatemala has trade agreements with several countries Australia isn't one of them and I suggest you check locally as Tjrep has advised (above ) as you seem to be getting charged the full import price ,as Guatemala is currently running on a deficit, this might be one reason for those high charges.
"internal taxes on imported and domestic goods include VAT at 12 % as well as special taxes on certain products "-end quote .
While Guatemala has trade agreements with several countries Australia isn't one of them and I suggest you check locally as Tjrep has advised (above ) as you seem to be getting charged the full import price ,as Guatemala is currently running on a deficit, this might be one reason for those high charges.
Yep, everything here pays import fees plus taxes, that's what I'm saying, sending stuffs backs to the countries of origins is almost never done, is cheaper to repair locally or accept that some items will be DOA.
Some mid size / big companies have some sort of credit in that sense, so they can send items to the manufacturer without having to pay importing feeds every time.
Since there's no company that sells Burson in my country I cannot contact them.
Also those cheap amps have a crap volume potentiometer (Audioengine N22 has a crappy one), Burson has a good alps potentiometer.
DOA (Dead On Arrival) faults on electronic products often have trivial reasons. The most common, according to my experience, are cable harnesses or parts disloged from the sockets. Another common fault I've found are loose hardware (small screws, nuts...) accidentally lost inside the product case during the assembly, that became trapped under the printed circuit board. Then I check for soldering faults: intermittent contacts or unwanted solder bridges. This amplifier does not have tamper seals so I would open it and inspect for this type of faults before asking for warranty exchange. At the very minimum I would reseat the socketed op-amps.
I checked the OP ams, I swapped one of them with the included ones in my sound blaster AE 9 and the problem is still there.
About loosy parts and soldering faults, there's a little problem, the bottom case cannot be removed because is a huge heatsink so various components are stick to the chassis, so only the top side can be checked without removing those components from the heatsink.
Do you have any specific starting point, somewhere to start to check?
I would measure the voltages at the supply pins of the op amps and power stage ICs. Steady hands are needed to avoid accidental shorts. Headphone/speaker switches or relays can also be faulty: with power off, measure the resistence between the speaker terminals. The last quick preliminary check before starting a real troubleshooting is to use a signal tracer to inject the audio signal directly at the input of the power stage, after the volume control.
Thanks for the tips, I'll try to do most of them, I don't have a signal tracer, I'm not sure if the HZ of my multimeter could be used instead.
What resistance should be between the speaker terminals?
By the way, I forgot to mention that you can barely hear the sound of the left side when the volume potentiometer is at 100%, I checked that with the right channel RCA unplugged.
Just compare the resistence of the right channel with the one on the left channel. This is a quick test I do before removing the cover, to see if there is something obviously wrong at the output. It is not a comprehensive test by any means. The faint sound you hear may be related to a intermittent fault. Bring down the volume control at normal level and tap lightly over the circuit board and the output relay with a plastic/wooden tools, just to see if there is any sensitive spot. Do not use your good speakers because connecting them to a faulty amplifier may be risky. You already unknowingly took some risks by turning the volume at 100%. I've seen faulty potentiometers with intermittent broken internal connections.
1) Check the voltage at the terminals of IС 3886T. Compare with another channel. Do not allow short circuits.
2) Check the voltages and swap the input OPamp.
Are the headphones working?
2) Check the voltages and swap the input OPamp.
Are the headphones working?
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I'll do all the measurements later, thanks guys.
I swapped the opam that is close to the RCA input (I guess that's the one you mention) with another opam that I know was working flawlessly and the problem is still there.
The headphones have the same problem, only the right channel works.