There was a batch of bad diodes that found their way into the power supplies of early versions,and the failure modes sound much like what you experienced. Have a tech check it out, from what I gather it's not a hard fix but it's not an end user fix either.
IIRC it was the NU6000s (not the 4-channel versions) that got those. Symptoms were that it'd boot as far as the red lights, but wouldn't switch to orange.
Chris
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