You need to confirm that you have sufficient power supply voltage. With your multimeter set to DC volts, the black meter probe on the ground terminal of the amp (not on the point where the ground wire connected to the vehicle) and the head unit on (so the amp will have remote voltage applied), touch the red probe alternately to the B+ and remote terminals of the amp. If the voltage is below ~11 volts on either the B+ or remote line, you need to check the wiring feeding whichever line is too low. If 'both' the B+ and remote turn-on lines are low and your battery is fully charged, you may have a bad ground connection.
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