MG3 Ribon tweeter spare - burned

[Acoustannoy]

Yes...
I burned my Magnepan MG3 tweeter. Glued it with conductive glue and an aluminium foil, but the result is ot so good. Makes 'Brrrzzzz' in the medium, highs ...
And the Magnepan service never answers to my phone calls.

Who shall I email or phone to get a new ribbon, or even a complete tweeter ?

Thanks,
Mathieu

 

[andyr]

Yes...
I burned my Magnepan MG3 tweeter. Glued it with conductive glue and an aluminium foil, but the result is ot so good. Makes 'Brrrzzzz' in the medium, highs ...
And the Magnepan service never answers to my phone calls.

Who shall I email or phone to get a new ribbon, or even a complete tweeter ?

Thanks,
Mathieu

That is no good, Mathieu. But, no, "repairing" a broken ribbon won't work.

The Australian distributor for Maggies offers a repair service - there must be a European distributor for Maggies, if not a French one? Can you Google this?

Were you ringing Magnepan in the US (+1 (651) 426-1645) when you say they don't answer your phone call? Remember, there's a time difference between France and the mid-West.

Regards,

Andy

 

[gootee]

Call the Magnepan home office at (651) 426-1645 (with whatever country code prefixing you need to use to route the call to the USA), and ask them where to send your broken tweeter, to get a replacement.

Also see http://www.magnepan.com/contact .

Also note that this is now on their website:

"If you do not find the answer to your questions and need to call us, please be patient. For many years, we have had a reputation of excellent technical and consumer support. We regret to say that we are currently understaffed and are not able to live up to that reputation. A veteran employee that has been answering your inquiries for 35 years has retired and we are feeling the loss. However, we will do our best to help you."