I've had a pair of Koss ESP/950 since 1998, but like most of them they broke about 6 years ago. At the time there was a UK warranty centre and it was near me so I dropped them off and 3 weeks later got my new pair back. About 6 months after that I damaged one side being an idiot and using them for background music sitting on the desk. Back in box and forgot about them.
Roll on to this year and I realised I have a need for them again. Service centre has closed so posted them UK-US. Less than 4 weeks later they are back, everything replaced except the carry bag and the shipping box. You really cannot get customer service like that at many places. I do wish they would do a redesign though and don't know why they stick with what must be a 30 year old setup.
Roll on to this year and I realised I have a need for them again. Service centre has closed so posted them UK-US. Less than 4 weeks later they are back, everything replaced except the carry bag and the shipping box. You really cannot get customer service like that at many places. I do wish they would do a redesign though and don't know why they stick with what must be a 30 year old setup.
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