what is process of getting kit missing parts?

why is obtaining missing parts an issue with the store?

my 3rd ACA kit was missing 2x 2.21Kohm resistors.

sent email to Elena telling her this.

she sends me a note to double check my box and let her know. i did, and sent back a note saying i still need them. crickets!

followed up few days later. still crickets!

i have a completed amp minus the 2x resistors, this is ridiculous. is there a phone number to talk to a human?