Topping TP-60 - help with diagnosing fault

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The Topping TP-60 from eBay (e.g. but not the actual seller: http://www.ebay.ca/itm/Topping-TP-60-TA2022-T-Amp-2x-80W-Tripath-Stereo-Amplifier-TP60-HiFi-/200824559637) arrived with a fault demonstrated through moving the volume knob:

The volume knob is minimum at the 6 o'clock position - setting it higher than the 7 o'clock position, only the left channel works.
But when I turn the volume knob down just before the minimum 6 o'clock position, the right channel sounds very loudly (like the maximum) but now the left channel has no sound!
There is a crackling noise at that position turning it up or down.

I would greatly appreciate any help with diagnosing whether this is simply a faulty pot or something more complex in which case I would have to cut my losses with a return. TIA.

I hope this pic shows the issue a bit better:

An externally hosted image should be here but it was not working when we last tested it.
 
Thanks for the tip, nigelwright7557.

How would one clean what looks like a closed unit?

And as I'm not too experienced, I would need some help to replace this type of pot as I can't see the usual pair of three terminals for soldering the input wires in the more conventional pot: see photo below
An externally hosted image should be here but it was not working when we last tested it.
 
Anyone else, please? - I guess the connections to this pot would be on the solder side of the circuit board and it would be just a case of removing the extant pot before replacing it with the new pot and following the same soldering points?
 
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