Subwoofer low end hiss

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Hi,
Random question, just bought a second hand B&W ASW CDM subwoofer, in nice condition.
Whilst going through the set up procedure, set the volume to 12, LPF switch out, phase to 0 etc all seemed fine. When I turn the sub on, it emits a very audible low end hiss (like white noise I suppose)
for starters its not connected to anything else at all, just the mains.
What could it be, cant be normal for sure.
I dont want to give the sub back, and I trust the guy when he says its been fine.
Something simple, or is the amp module possibly to blame.
Please help 😕
 
What does it do if you fit a shorting plug to the input.

High gain amps will often HISS if there is nothing at the input, ie no shorting mechansim.

if I have the amp connected to the subwoofer out on the AV amp it still does it, you can hear it in the background of the film or track.
it does have both left and right phono inputs, I connect the sub out on av amp to the right.
 
But you don't have anything plugged into it, right? Just the mains cord?

If turning the lpf knob down eliminates it, it's probably not the amplifier as the amplifier section is in place after the filter and gain stage.

I'd try hooking up all the cables and see if it still does it. It might be picking up noise from something and hooking the cables up to it might cure it. Granted, it's a very small part of the connector that sticks out with no cable connected, however it might be just enough to pick something up.

Edit: Just saw your last post. That's strange.

Perhaps try setting the low pass on your AV receiver to it's highest setting (if it has a separate setting for low pass to sub and high pass to mains) and then trimming the crossover frequency using the knob on the sub if lowering that stops the noise.
 
But you don't have anything plugged into it, right? Just the mains cord?

If turning the lpf knob down eliminates it, it's probably not the amplifier as the amplifier section is in place after the filter and gain stage.

I'd try hooking up all the cables and see if it still does it. It might be picking up noise from something and hooking the cables up to it might cure it. Granted, it's a very small part of the connector that sticks out with no cable connected, however it might be just enough to pick something up.

will connect up once more, there are two inputs (left and right) and two outputs, and two links (whatever that is)
10 mins I will be back to report.
 
and two links (whatever that is)
10 mins I will be back to report.

Not sure what that is, would have to see a pic to know for sure.

You might be stuck just setting the crossover in the receiver to it's highest spot, so long as that doesn't adjust your main channels too, like this:

Receiver low pass to sub set at 120 (or however high it goes)
Main channels high pass set to 60 or 80 or however.
Knob on sub set to 60 or 80 or however to match.
 
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