• WARNING: Tube/Valve amplifiers use potentially LETHAL HIGH VOLTAGES.
    Building, troubleshooting and testing of these amplifiers should only be
    performed by someone who is thoroughly familiar with
    the safety precautions around high voltages.

Sound master # 34 tube amp

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I am new to tube amps and would like some help since I noticed that high frequencies disappear at high volume, but sounds good at low volume. Is this normal with tube amps?
No. It could indicate that the volume control is too high a value so creating a low pass filter with the Miller capacitance of the next stage. This effect would be at its worst at -6dB volume - so nearly maximum assuming a log law pot.
 
Pretty easy to confirm even without a schematic if the volume control pot resistance is anything greater than say 100K. A quick measurement or visual inspection should confirm. Even worse if there is an input LPF in the first stage right after the volume control.
 
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