There have been several reports of no emails when new posts are made to previously subscribed-to (watched) threads.
We have all the data from the old forum, so these "watched threads" will be re-instated or restored if that's the issue.
We have all the data from the old forum, so these "watched threads" will be re-instated or restored if that's the issue.
I have tried to reproduce this problem and failed.
In order to resolve this, we need to be able to come up with a definite and reproducible series of steps to demonstrate the problem. I would ask for the help of anyone experiencing an issue with inconsistent receipt of watched threads to please contribute those steps.
As far as I can tell and test, everything is working perfect.
@KevinHeem If you are receiving no emails at all, that's a different issue, please post in https://www.diyaudio.com/community/threads/thread-notifier-suddenly-stopped-no-emails.211107/ after using the email suppression list removal tool and checking things still don't work.
@Kay Pirinha If you can post a definite series of steps to demonstrate the issue we can track down and solve the problem.
We have full logs of all outgoing mail, and I'm available to assist with anyone who is experiencing this issue and work with them over instant messaging to get to the bottom of this - please email the helpdesk at contact@diyaudio.com and we'll get in touch.
Please note that is issue has nothing to do with not receiving any emails at all, that will be a different issue (see the above link and ensure you use the suppression list removal tool).
In order to resolve this, we need to be able to come up with a definite and reproducible series of steps to demonstrate the problem. I would ask for the help of anyone experiencing an issue with inconsistent receipt of watched threads to please contribute those steps.
As far as I can tell and test, everything is working perfect.
@KevinHeem If you are receiving no emails at all, that's a different issue, please post in https://www.diyaudio.com/community/threads/thread-notifier-suddenly-stopped-no-emails.211107/ after using the email suppression list removal tool and checking things still don't work.
@Kay Pirinha If you can post a definite series of steps to demonstrate the issue we can track down and solve the problem.
We have full logs of all outgoing mail, and I'm available to assist with anyone who is experiencing this issue and work with them over instant messaging to get to the bottom of this - please email the helpdesk at contact@diyaudio.com and we'll get in touch.
Please note that is issue has nothing to do with not receiving any emails at all, that will be a different issue (see the above link and ensure you use the suppression list removal tool).
1. i do not get notifications from threads where i was subscribed to prior to the update. did you migrate that?
2. i tested https://www.diyaudio.com/community/threads/reggae-music.368015/page-4 thread by posting a post after the update.
since then i have got 7 replies but only one (the first reply) from The Lord Flashheart . there were no other notifications.
what was the previous setting for notifications? just one? and if you do not read the article then the bot does not send any more?
many questions no answers. i have now posted another one in the thread. will report if the notification arrives.
cheers
E
2. i tested https://www.diyaudio.com/community/threads/reggae-music.368015/page-4 thread by posting a post after the update.
since then i have got 7 replies but only one (the first reply) from The Lord Flashheart . there were no other notifications.
what was the previous setting for notifications? just one? and if you do not read the article then the bot does not send any more?
many questions no answers. i have now posted another one in the thread. will report if the notification arrives.
cheers
E
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Previously just one, until you visited the thread. Set that way to avoid and email for every post.
Ok and now i have got the notification about what you said above. That means it can only be the unmigrated notification subscriptions from the old forum.
Cool! @e3k Can you go over to an old thread of mine called:
A last! My listening room. A good day. It's in the acoustics section. That is an imported subscribed/watched thread that I have NOT visited on the new software. I'll let you know if I get an email.
And if you have a similar watched thread, I'll go post over there to check your email.
A last! My listening room. A good day. It's in the acoustics section. That is an imported subscribed/watched thread that I have NOT visited on the new software. I'll let you know if I get an email.
And if you have a similar watched thread, I'll go post over there to check your email.
I have left you a message. Also please reply to my Reggae Thread ^^ above or in Music. I have posted there something for you.
Got a message and email from Pepe.
Got a message and email from Pepe.
I got a notice under the bell that you posted in my thread. No email, but maybe I have email turned off for that watched thread.
Well I tested and didn’t get email. But then I found out my email server was down! Ha. Not a very good test
I believe this is the same issue here: https://www.diyaudio.com/community/threads/subscribed-thread-notifications.380468/unread
Locking this thread, discussion can continue over there.
Locking this thread, discussion can continue over there.
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