I was about to order some heatsinks from the diyaudio store, just like many times before, and like many times before, it automatically pre-populated my name, email, phone and address...when I go for next page to pay, it says it can not ship to the address I provided.
Well, I do have the same address last 5 years, and I purchased a dozen times from the diyaudio store, to the same address, so I am not sure what the problem is.
Any suggestion?
Well, I do have the same address last 5 years, and I purchased a dozen times from the diyaudio store, to the same address, so I am not sure what the problem is.
Any suggestion?
Heya. Probably the shipping calculator crashed. I'll see if I can find the log of the request and get back to you via the helpdesk with a fix.
@adason Without going into too much detail, I can see some errors in the shipping calculator log but only expected errors due to someone attempting to get shipping prices on a UMS heatsink substitution without adding the heatsink itself. I can't tell if that was Shopify pre-requesting the rates (which it does to speed up checkout), or you hit another issue.
As I can't appear to see a log of your full intended order, can you please email contact@diyaudiostore.com and let us know what was in your cart and we'll work it out from there.
As I can't appear to see a log of your full intended order, can you please email contact@diyaudiostore.com and let us know what was in your cart and we'll work it out from there.
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Hi Jason, all good now, problem solved. I ordered the case and replacement heatsinks. Problem was I added the heatsinks first.
Thanks!
Thanks!