Hypex FA123 keeps dropping USB connection

I’ve have an issue with one of my two Hypex Fusion FA123 amps
For clarity I have this amp connected to my left channel speaker.

Left channel amplifier

I had designated as the FA123 (that began displaying the problem) as the “master” of the two amps.​
The amp disconnects 6 or 7 seconds after the Hypex Filter Design software connects to it via USB.​
If I have the software open and plug in a USB cable between my computer and the amp, the device connects, then after 6 or 7 seconds it disconnects. If I unplug the USB cable from my computer and plug the cable in again, the same thing recurs.​
Additionally no sound comes out of the amp anymore.​

Right channel amplifier:

I connected the USB cable to my right channel amplifier (my other FA123).​
It connected as it should.​
I reset it as the “master” and connected it by S/PDif out to the left channel amp’s S/PDif input.​

Returning to the left channel amp

I again connected the USB control port to my computer.​
The USB continued to disconnect.​
It did give me several seconds to change the configuration of the left channel amp to “slave”.​
The setting appeared to hold after it disconnected and I would again unplug then replug the USB.​
I did the same thing to designate S/PDif as the input.​
No sound out of the amp.​
It almost seems like the "master" amp can't communicate with the problem amp and thereby can't control the volume either.​

Note: I've rebooted the computer, the software, and the amps numbers times.

I've contacted Hypex support, but won't likely hear back anything until next week.

Some questions:

Does any way exist to manually|mechanically reset the amp?
Can one replace the USB socket?

If the amp won't work any longer could I repurpose its parts (amplifier boards, DSP|DAC, power supply) by removing them from the plate and setting them into a Ghent chassis?

Thoughts and guidance appreciated.

- Andreas
 
Hi Andreas -- Did you resolve this? I have a pair of speakers powered by FA123 and my computer now fails to connect via USB to my right speaker, the secondary channel. This leaves me unable to change the settings but the speaker is otherwise working fine.
 
Hi Andreas -- Did you resolve this? I have a pair of speakers powered by FA123 and my computer now fails to connect via USB to my right speaker, the secondary channel. This leaves me unable to change the settings but the speaker is otherwise working fine.
In my case I had out of warranty failure of a couple of parts, so no happy resolution.

I did disassemble the FA123 and mounted the boards in a Ghent case. Works fine as an amp but I have to do all the DSP with something else.