In the early 2000s, I worked at a large factory, where they introduced the Western ISO9001 management system instead of the previous enterprise standard, which had been operating at this factory since Soviet times. I was responsible for this implementation of ISO9001 in the sales department, in which I worked as a boss. What was my surprise that most of the points of ISO9001 almost coincided with the old Soviet standard of this enterprise. For example, a clause about a response or invoice being sent to a purchase request should be sent to the client no later than 3 days, etc. the coincidence was approximately 95%, it was simply written in different words and slightly different in nuances.
What was my surprise when later working at other enterprises, I was faced with the fact that in the West and especially in Japan, less often in Taiwan, many companies absolutely did not meet the requirements of ISO9001. I agree that it can be argued that not many companies for various reasons can not allow or do not want to have such an ISO9001 certificate. But it’s obvious that it is possible not to have such paper, but it is quite possible to observe elementary rules, such as in the case that I described earlier, where there was my own internal enterprise standard, which practically did not differ from ISO9001. On the other hand, it should be noted that many companies in the West respond to the request very promptly. Especially German and American firms. A logical question arises, what can be connected with a low production culture? By the way, my suspicions were confirmed after I received samples, products of various companies, and those companies that responded as quickly as possible had the best quality products. With the exception of Japan, where product quality may be high, but there are no answers for their reason, obviously Japanese chauvinism. Those who want to argue with this, let them first analyze what components are used by Japanese manufacturers. In serial production, only Japan-made components will be used in 95%.
But returning to the topic of operational communication with customers, I can definitely say that the higher the quality of service, the higher the quality and products, too. Moreover, I think that not only in industry but also in the service sector is such an analogy visible, for example, in restaurants.
What was my surprise when later working at other enterprises, I was faced with the fact that in the West and especially in Japan, less often in Taiwan, many companies absolutely did not meet the requirements of ISO9001. I agree that it can be argued that not many companies for various reasons can not allow or do not want to have such an ISO9001 certificate. But it’s obvious that it is possible not to have such paper, but it is quite possible to observe elementary rules, such as in the case that I described earlier, where there was my own internal enterprise standard, which practically did not differ from ISO9001. On the other hand, it should be noted that many companies in the West respond to the request very promptly. Especially German and American firms. A logical question arises, what can be connected with a low production culture? By the way, my suspicions were confirmed after I received samples, products of various companies, and those companies that responded as quickly as possible had the best quality products. With the exception of Japan, where product quality may be high, but there are no answers for their reason, obviously Japanese chauvinism. Those who want to argue with this, let them first analyze what components are used by Japanese manufacturers. In serial production, only Japan-made components will be used in 95%.
But returning to the topic of operational communication with customers, I can definitely say that the higher the quality of service, the higher the quality and products, too. Moreover, I think that not only in industry but also in the service sector is such an analogy visible, for example, in restaurants.
... what is the thread topic?
I've seen highly varying quality and response rate almost everywhere. Not once have I experienced that it has anything to do with where people come from. It's all in the link between quality control and production IMO. And I've seen that some times the cheap products are better than the expensive, because they cannot afford warranty claims...
I've seen highly varying quality and response rate almost everywhere. Not once have I experienced that it has anything to do with where people come from. It's all in the link between quality control and production IMO. And I've seen that some times the cheap products are better than the expensive, because they cannot afford warranty claims...
"Production culture" doesn't seem to have translated well from what you meant, which I'm guessing was either "productivity" or "customer service excellence".
There could be many reasons for this. It could be a very old company that simple rode through large initiatives (fashions 😀) like ISO, 6 Sigma, Lean, ERP, etc. Most likely the company grew from a small company and just hasn't figured out the value of these principles.
There could be many reasons for this. It could be a very old company that simple rode through large initiatives (fashions 😀) like ISO, 6 Sigma, Lean, ERP, etc. Most likely the company grew from a small company and just hasn't figured out the value of these principles.
I used to write and Audit ISO9001 quality systems for car plant tooling cells. In a nutshell, the standard describes how to implement the procedures of each manufacturers' unique processes.
If a manufacturer's documented and audited process specifies, for example, that every hundredth light bulb is deliberately blown by applying ten times its rated current and dispatched with working products, then carrying out this procedure will allow them to be IS09001 compliant. By missing out the destruction process and making 100% of the light bulbs functional on despatch they would lose their accreditation as the documented procedures have not been followed. Clearly this is a farcical case but does show the very, very broad scope of the standard.
ISO9001 is in no way whatsoever a manual of specific procedures and processes to enable quality product manufacture, it merely defines adherence to processes and working practices determined by each individual manufacturer.
It is absolutely not a 'Book of Words' to which every manufacturer is to adhere in an identical manner in order to boldly claim they conform to the standard.
If a manufacturer's documented and audited process specifies, for example, that every hundredth light bulb is deliberately blown by applying ten times its rated current and dispatched with working products, then carrying out this procedure will allow them to be IS09001 compliant. By missing out the destruction process and making 100% of the light bulbs functional on despatch they would lose their accreditation as the documented procedures have not been followed. Clearly this is a farcical case but does show the very, very broad scope of the standard.
ISO9001 is in no way whatsoever a manual of specific procedures and processes to enable quality product manufacture, it merely defines adherence to processes and working practices determined by each individual manufacturer.
It is absolutely not a 'Book of Words' to which every manufacturer is to adhere in an identical manner in order to boldly claim they conform to the standard.
The fact that in your example you are talking about light bulbs and how quickly they burn out, then this obviously concerns the certificate of the production itself, and not the managers who answer the calls. I recently ran into confusion regarding Kimber Kable products. Her crafts and who really has the right to sell her as a dealer. In fact, the confusion is so big. That even the official dealers are all mixed up and in the catalogs in the description of the grossest errors. I didn’t get any answer from the manufacturer either, but when I saw the original non-fake cable, I was very disappointed because the description of the official dealer did not correspond to the real design but completely corresponded to the description posted on the Kimber Kable website, which may have recently been fixed. For an example you can compare documents of a link to which I will give now. And quite another is the German company WBT where it was nice to talk to them and where I received prompt and comprehensive information from an engineer and even a director. Of the firms located in the United States, also promptly and in detail answered from Peavey.
Here compare the two information on the Kimber Kable 4PR cable
http://www.gong-av.ru/images/price/kimber.pdf
Weaving 4 conductors in each direction - “Conductors - a combination of copper conductors of different diameters -“ Losses - 1/3 compared to a conventional cable of equal cross section “- Section 13 AWG / 2.255 mm2, dielectric - PE
and
Kimber Kable - 4PR
Here compare the two information on the Kimber Kable 4PR cable
http://www.gong-av.ru/images/price/kimber.pdf
Weaving 4 conductors in each direction - “Conductors - a combination of copper conductors of different diameters -“ Losses - 1/3 compared to a conventional cable of equal cross section “- Section 13 AWG / 2.255 mm2, dielectric - PE
and
Kimber Kable - 4PR
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We are living a huge paradox nowadays when it comes to talk about factory production, goods and comodities Think it's more worldwide than Western, Eastern...
the goods that last more longer than the fragile bulb lights should be cheap cause the comodities are important more than ever. And of course the fragile things shoud be very expensive (in order people don't purchase it! But time is a factor that spent : good food is more expensive to produce than junk food for instance. But it's how the world is made...
the goods that last more longer than the fragile bulb lights should be cheap cause the comodities are important more than ever. And of course the fragile things shoud be very expensive (in order people don't purchase it! But time is a factor that spent : good food is more expensive to produce than junk food for instance. But it's how the world is made...
It’s better to compare products of one category, or one design.
For example, if you compare Kimber Kable KWIK 16 and Canare 4S8
The difference in price may turn out to be 5 times, and the more expensive, the worse the design and quality of the technology. Yes, this is a parodox.
For example, if you compare Kimber Kable KWIK 16 and Canare 4S8
The difference in price may turn out to be 5 times, and the more expensive, the worse the design and quality of the technology. Yes, this is a parodox.
Your example about the strand diameter I believe is nothing more than an error in the text of the advertisement. The illustration is correct.
The illustration is correct with this dealer; another illustration is also in error. The description was also erroneous, but then they corrected the text after I made a complaint to them but the picture was left the same. Купить Кабель акустический на катушке Ві-Wire Kimber Kable 4PR недорого в интернет магазине AllCables с доставкой, отзывы, фотографии, характеристики - Москва