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Old 28th November 2011, 02:24 PM   #1
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Default Europe Audio - dreadful experience

I don't usually use forums to badmouth companies, but I've had such a dreadful experience with Europe Audio that I feel it is my duty to warn the lovely people of diyAudio to stay away from them.

I ordered a pair of Tangband W3-871 fullrange drivers from them, as they were one of the only places I could find them in Europe & they had slightly cheaper shipping than the others. The webpage clearly showed & described W3-871 drivers, with their nice aluminium phase plugs, but also mentioned a 3-5 day lead time. I was fine with that, I was in no great rush to receive them.

I sent them an email to their sales@ email address on the 8th just to ask if they had an updated estimate of when they would be getting the stock. No response.

I sent them another email on the 11th, this time to all 3 of the email addresses on their site, again asking for an update on the order. Again no response.

By the 21st (17 days after making the order) I was getting a bit annoyed, so I sent them another email, again to all of their addresses, telling them that I would open a PayPal dispute if they didn't contact me within 2 days. No response, but the following day I got an automated despatch notification by email. Whether this was coincidence, or whether they read my email & actually did something about it, I can't tell.

I hoped that would be the last of the headaches, but the drivers arrived today & they aren't even the right ones. They've sent me W3-871C which don't have the nice aluminium phase plugs & instead have cheap silver-painted paper dust caps. They've even put a sticker saying "W3-871" over the W3-871C label on the box.

Normally I would demand a refund & return them, but considering they have never responded to my emails I doubt they would respond to a request for a refund. In addition, I very much doubt they would cover the cost of me sending the incorrect drivers back to them (I live in the UK, so the cost of shipping them back to NL wouldn't be inconsequential).

As I said, I don't like using forums to badmouth companies, but I don't want anybody else to suffer such bad service as I have. I should've searched these forums before I made the order as I have now found at least one other horror story about Europe Audio. Hopefully my story will add to the others & help establish a wider boycott of them amongst people on this forum as well as Googlers who come across this thread.
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Old 28th November 2011, 03:02 PM   #2
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Quote:
Originally Posted by lost eden View Post
I hoped that would be the last of the headaches, but the drivers arrived today & they aren't even the right ones. They've sent me W3-871C which don't have the nice aluminium phase plugs & instead have cheap silver-painted paper dust caps. They've even put a sticker saying "W3-871" over the W3-871C label on the box.
I doubt they did that, most distributors won't even look in the boxes, opening and resealing costs time and money. Do they have a phone number on the website? I'd give them a call.
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Old 28th November 2011, 03:03 PM   #3
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Obviously we understand your frustration, and the lack of response is troubling.

I would like to suggest, however, that you do contact them and give them a chance to resolve the problem. If they do respond favourably, you're ahead of the game. If they don't, then your criticism is fair and reasonable.

The thing is, in cases where the company really is substandard, if you don't attempt to resolve it you give them the opportunity to blame you for the issue (basically, along the lines of "yes, well with regard to this particular order, we always give awesome service when there's an issue but the customer didn't even give us a chance to fix it").
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Old 28th November 2011, 03:09 PM   #4
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Quote:
Originally Posted by pinkmouse View Post
I doubt they did that, most distributors won't even look in the boxes, opening and resealing costs time and money.
I'm talking about the outside of the box. They've applied their own sticker/label (with 'Europe Audio' branding on it) that reads W3-871, directly over the end of the box where Tangband applied the original sticker that says W3-871C. I can still see & feel the original W3-871C sticker underneath the Europe Audio W3-871 sticker.

Quote:
Do they have a phone number on the website? I'd give them a call.
I don't especially want to waste any more money on them by making an international phone call & probably ending up in a queue.

Quote:
I would like to suggest, however, that you do contact them and give them a chance to resolve the problem.
I have already emailed all 3 of their email addresses again since receiving the wrong product. But considering they didn't respond to any of my previous emails I am not holding out hope that they will respond to this one.
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Old 8th December 2011, 05:10 PM   #5
tuing2 is offline tuing2  Indonesia
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Join Date: Mar 2011
lucky me ,,
i did once buy from them ,,
some capasitor and inductor for my passive xover project, a couple month a go
it went smooth with no trouble , with a delay on shipping only.
i forgot whom i place my order ,, but this guy very good in therm of responding
i think you must try to contact your sales person whom you order with..
hope you end in good result

cheers ,,
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Old 19th November 2012, 09:51 AM   #6
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lost eden, how did it went for you? Ive ordered things for over a month ago, and nothing happens. Ive wrote tons of email and called them atleast 40 times over the last 2 weeks, and i never get one single response. And i dont have a clue how to get my money back since i needed the parts fast, and now i stand here with no money on the company and things that wont come...
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Old 19th November 2012, 10:26 AM   #7
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I also had a bad experience with Europe Audio a little while back.

I emailed them asking if they had two Hypex plate amplifiers in stock. They emailed me back straight away saying that they did.

I ordered two Hypex plate amplifiers. After several weeks, I contacted them and was told they didn't have any in stock.

I finally receive the items to find that one of them doesn't work.

After months more of lies and poor communication, I finally get a replacement (after sending the broken one back at my own cost). The replacement was the wrong voltage!

I ended up buying a voltage converter cos I couldn't bear dealing with that a**hole ever again.
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Old 19th November 2012, 05:51 PM   #8
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I'm also trying to contact them but I get no response, I would really need the parts asap.
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Old 19th November 2012, 07:24 PM   #9
sreten is offline sreten  United Kingdom
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Quote:
Originally Posted by lost eden View Post
... I would open a PayPal dispute if ...
Hi,

One advantage of using Paypal.

Do it. They sent you the wrong goods / mislabelled goods.
Insist on having your money back. Put the ball in their court.

rgds, sreten.
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Old 30th November 2012, 09:20 PM   #10
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Angry and a year on......no change

I ordered 4 drivers from Europe Audio at the beginning of September..... by the beginning of November there was no sign of the drivers coming into stock.....I told Europe Audio to cancel the order and send me a refund. I got no reply to my request and have sent several more messages to Jean Benoist and Europe, but I'm still waiting for a full refund.....
Get your act together Jean....it's not good enough. I get better service on eBay from amateurs !!!
I no longer want the drivers just my money back.
I have asked my bank to try to recover the money via a chargeback.....hope they have more success than me....want my 379.35 back......not happy
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