I can see that around the 29th we got added to a number of blocklists. Something that vBulletin handles very poorly is unsubscription of bounced mail (it has no feature to do that). XenForo will, and once we switch we'll have much better mail hygiene in general and therefore better deliverability.
Get no E-mail notifications anymore...
Hi Jason!
The same happened to me since about the tenth of november. Sniff sniff.
Regards, Ed
I havent been getting any email notifications for any of the subscribed threads or even PM's. Just raising a flag here...I hope it will be soon sorted out.
Hi Jason!
The same happened to me since about the tenth of november. Sniff sniff.
Regards, Ed
I was only just alerted to this, as unsurprisingly, email wasn't working. Clearly I need to set up a "canary" process whereby I am notified rain, hail or shine if email stops working.
It looks like this broke when our hosting provider logged into our server on the 11th. I'm guessing they changed something and it broke. Working on this now.
It looks like this broke when our hosting provider logged into our server on the 11th. I'm guessing they changed something and it broke. Working on this now.
It took a few hours to debug, and I'm not 100% sure it's fixed but it's looking good.
Thanks Jason,
I got at least a notification of this (your last) message.
This looks good indeed, I will keep you informed,
regards, Ed.
I’m not receiving subscription notifications again... I thought maybe they were going to my junk mail, but that’s not the case.
Hi Kevin,
Mail to you is bouncing due to "554 5.7.1 [internal] recipient address was suppressed due to customer policy". This usually means someone clicked the "spam" or "junk" button in their mail client and the complaint was then actioned into adding the person to Sparkposts blacklist.
However in your case it looks like on the 8th November your mail provider responded that your mail address was unknown, and this is what caused you to be added to the do-not-send list (to avoid mail to other users being blocked due to us being considered spammers).
I have requested you be removed from the blacklist. Cheers
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