Heard from Don-Audio lately ?

[cbueche]

Hi,

I have ordered items from don-audio.com (German shop) already and they were always perfect and serious. But my last order has been ignored since 20.12.2018, and nobody answers my messages. Any idea what happens there ? Or anyone has a phone number to contact them ?

Thx,
Charles

 

[cbueche]

ok, it seems they were only waiting for stuff to be available and didn't update my order to say so. Now underway. As said, that's a serious shop so continue buying from them !

Hi,

I have ordered items from don-audio.com (German shop) already and they were always perfect and serious. But my last order has been ignored since 20.12.2018, and nobody answers my messages. Any idea what happens there ? Or anyone has a phone number to contact them ?

Thx,
Charles

 

[euro21]

I bought transformers here at Jan. 8 (ebay shop).
They send email confirmation, email invoice, email delivery note at Jan 9.
Shipped at Jan 9 (with tracking number).
"Tracking details
Deutsche Post tracking #RCxxxxxxxx
Jan 9, 2019 02:28am PST

Jan 10, 2019 23:00pm
ARRIVED_IN_DESTINATION_COUNTRY"

Estimated delivery Fri, Jan 18 (within EU)

p.s - our local Post is ridiculous slow :-( -

 

[cbueche]

p.s - our local Post is ridiculous slow :-( -

Switzerland has introduced new import procedures and regulations. Everything is more expensive, and take more time to process. If the pro-format invoice is missing, we pay a supplement for administrative costs. Not sure that kind of robbery is acceptable nowadays.

 

[Boydk]

Let me tell you, that robbery wise, you´re not alone. With invoice missing, I´ve experienced, that the post/customs employee just set an imaginary, redicoulusly high value, and it was then up to me to spend hours and hours of time to prove them wrong, if I wanted my goods delivered. Also, even if the small value of a 15Euro packet "get´s caught", they charge 22Euros to do the calculation of 8Euro tax = 30Euros to pay to get your 15Euro packet. I call it government sanctioned robbery at full daylight :-(

 

[avtech]

p.s - our local Post is ridiculous slow :-( -

Not much better over here either.

I had some boards sent from Canada. Took 3 days to get in country then almost 2 weeks to be delivered.

I've abandoned small value parcels in the past - they arrived with 'duty' to pay but then the post office wanted a disproportionate 'handling fee' for putting a sticker on the parcel and receiving the tax.

In days past, people used to rob post offices. Now it's the customers who get robbed!

 

[Tomps]

The recent delay at Don Audio might have to do with the fact they recently moved to a bigger/better warehouse.

IME it's an excellent shop! Can recommend it. They have a good supply of Hammond, Edcor and Lundahl on stock and usually ship the next day.

 

[euro21]

Wow, the package arrived.

Deutsch and international Post: 1 day,
local Post: 6 day. pp