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Modulus-686: 380W (4Ω); 220W (8Ω) Balanced Composite Power Amp with extremely low THD
Modulus-686: 380W (4Ω); 220W (8Ω) Balanced Composite Power Amp with extremely low THD
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Old 16th September 2019, 01:43 AM   #1171
BrianL is offline BrianL  United States
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Join Date: Mar 2002
Location: USA
Modulus-686: 380W (4Ω); 220W (8Ω) Balanced Composite Power Amp with extremely low THD
Rather than accusing Mouser of unethical behavior, perhaps you should contact them, explain the situation and ask them to cancel the back order and adjust the billing accordingly.

I am most happy that very large distributors like Mouser, Digi-Key, etc., continue to sell to small buyers like you and me. Otherwise we'd be at the mercy of sellers of electronic components from questionable sellers on places like eBay.
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Old Yesterday, 06:39 AM   #1172
tcpip is offline tcpip  India
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Quote:
Originally Posted by BrianL View Post
Rather than accusing Mouser of unethical behavior, perhaps you should contact them, explain the situation and ask them to cancel the back order and adjust the billing accordingly.
I think I have explained in post 1167 above that I wrote to them immediately. They did not reply.

A few days have passed, and they have taken actions which have straightened out the situation and completely neutralised their earlier behaviour which made me allege unethical behaviour. I managed to piece this picture together by seeing the SMS alerts on my credit card (which was charged, then charged again, then refunded, etc for tiny amounts by Mouser) and an auto-generated email which gave part of the picture but wasn't clear. This morning, I checked my order history and I am beginning to feel that I now understand what they have done.

Net net: they have sorted things out. They have cancelled from my order the back-ordered items. Their first shipment contained everything other than the back-ordered items. They then charged my card for a second small amount and shipped out the replacement parts which I had told them could be used as substitutes. (I haven't seen the packages; I'm only able to see the fact that they have shipped out a second package 4 days after the first.) And there was an auto-generated mail which mentioned that the back-ordered part was "cancelled" and one of the substitutes I had identified has been added as a change to my order.

So, net net, they have completely closed the order correctly, and I've incurred some tiny two-dollar markup for the second shipment. I wish they had communicated more clearly, but I guess they only communicate through auto-generated emails which can be hard to understand sometimes.

No more grounds for my saying their behaviour was unethical. I place this on record.
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