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General diyAudio store feedback thread
General diyAudio store feedback thread
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Old 24th November 2012, 11:00 AM   #21
submat50 is offline submat50  Slovenia
diyAudio Member
Join Date: Jun 2011
Excelent servis.

I get in time, good paciking, hig quality of board.

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Old 27th November 2012, 06:12 AM   #22
ENSen is offline ENSen  Sweden
diyAudio Member
Join Date: Dec 2010
Excellent. Fast delivery and high quality PCBs.
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Old 27th November 2012, 08:38 AM   #23
generg is offline generg  Germany
diyAudio Member
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Join Date: Jul 2009
Location: Near Frankfurt
General diyAudio store feedback thread
hi folks,
I need a board for the F3 useable with your cases. The last F3 boards I saw were from suds, India.
Many diyaudio members asked for boards in the meantime in different threads.
You mention that your U4 and U5 cases are also made for F3.

You see I try to convince you.....

I think it would be wonderful to have also F3 boards here.

and the First Wtt is......a really First Class PSS Idea
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Old 29th November 2012, 02:17 PM   #24
ixix is offline ixix  Spain
diyAudio Member
Join Date: Mar 2011
Location: Spain

The shipping was very fast and the quality of the board is excellent.

Thanks, Diyaudio!!
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Old 30th November 2012, 11:06 PM   #25
jmgilmore3 is offline jmgilmore3  United States
diyAudio Member
Join Date: Dec 2006
Smile Building The Amp Camp

I recently built the AMP CAMP stereo amplifiers found in the store at:
Amp Camp Kit - Kits
I had my own HP laptop power supplies and I had lots of IRF730 MOS FET power transistors. I ordered my own parts from DigiKey and then I dealt with finding the right hardware. I drilled out the holes for the power transistor mounting because I did not have M3 hardware and I I had special heat sink insulators that worked with my TO-220 package hardware. I used a spacer to push my 4 each 3 watt resistors about 1/8 inch away from the circuit board. I go to great lengths to do things that minimize heat. I powered the amps up and there was no smoke. I did bias adjustments for about 45 minutes. Then I hooked them up to listen. When I finally got a working preamplifier the sound was astonishing. Deep and full bass notes that were not over or under damped. Clean, clear and detailed treble and mid range. Clearly a set of amplifiers that were not going to color the music. I especially enjoy the 200Khz bandwidth. If an amplifier can pass 200 KHz with a flat curve then the phase shift will be minimal. These amp kits work Each heat sink is dissipating
about 20 watts at idle. I can place my hand on each heat sink for about 3 seconds. Then my hand wants to get off, quickly! Want a great and simple high performance 5 Watt amp? This one is a sure winner. James in Northern, CA
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Old 3rd December 2012, 07:14 AM   #26
Verki is offline Verki  Russian Federation
diyAudio Member
Join Date: Dec 2006

Fast delivery and high quality PCBs for AMP CAMP.
Many Thanks!

Last edited by Verki; 3rd December 2012 at 07:20 AM.
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Old 6th December 2012, 12:00 PM   #27
valvesound is offline valvesound  South Africa
diyAudio Member
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Join Date: Jun 2011
Location: Johannesburg
Thank you to the DIYAUDIO store team. Very helpful and they were very accommodating when my parcel went missing. All was resolved and I am very happy with the service and the quality of the PCB's I received.

Thank you!
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Old 6th December 2012, 02:18 PM   #28
wayne is offline wayne  United States
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Join Date: Jan 2002
Location: Northern California
General diyAudio store feedback thread
Purchased the big 5U amp chassis for a 3 channel project. Arrived quickly in great shape and is very nice. I will order a second one.
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Old 6th December 2012, 03:26 PM   #29
zoe is offline zoe  United States
diyAudio Member
Join Date: May 2010
Location: Santa Rosa ca.
Default f5 parts

Boards look great thank you.
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Old 7th December 2012, 04:08 AM   #30
bugzbunny is offline bugzbunny  United States
diyAudio Member
Join Date: Oct 2009
Location: MD, USA
Cool Update for the fly in the ointment....

Originally Posted by Jason View Post
Thanks everyone for the wonderful feedback. It's really heartening to see everything shipping (in almost all cases) very smoothly and to get this feedback on the overall quality of the products.

Thanks for the feedback and for making contact Bugz. I've been on extended holidays so please excuse my delay in personally replying to your feedback.

Firstly I'd like to clarify what you or anyone else should expect from us in terms of our responsiveness. We normally have a 24 turnaround on putting things in the post (unless they are out of stock or it's a weekend). This used to be same day, but due to people wanting to change orders after they've submitted them we have now delayed putting things in the post until the morning of the next business day. So if you order any time on a Monday it will be in the post Tuesday. If you order any time Friday, it will be in the post Monday.

Our helpdesk (helpdesk@diyaudio.com or diyAudio | Portal) typically provides a 24 hour turnaround on all support inquiries sent during business hours, sometimes it's 48 hours.

In terms of communication about the order process, you should receive an email:
  1. When you order
  2. When the order has been received by our fulfillment center
  3. When the order has been sent to the warehouse
  4. When the item has shipped and what the tracking number is (if any)
  5. If the item has tracking, when it is delivered

I then also send out a followup email 2 weeks later to make sure everything went smoothly and catch any problems and gather constructive feedback. I'm really glad you've spoken up, we're really grateful for your order and and I relish the chance to try and turn these issues into the best problem resolution you've ever experienced.

Firstly the reason why your order was delayed was due to the back panel parts kit being out of stock and following on from that, us failing to deliver on the promise we made on the sales page for that parts kit where we said that for US domestic orders we would send everything else out first, and then send the back panel parts when they came into stock. What happened was that out of courtesy we started emailing anyone who ordered the back panel parts kit to double check with them what their preference would be - to have everything sent at once or to split the order. About 50% of people preferred to wait for everything to be sent at once. Somewhere along the line that manual system fell down, we didn't email you, and your order got held instead of split with no email from us to let you know that was the case.

Our system shows your items have now been delivered which is great, however we're really sorry about the lack of communication and failure to live up to the special offer we made and we're going to make it up to you big time.

In terms of you not receiving notification emails, I'm not sure what to say about that but will work with you on tracking down why you didn't get them. It may be something as simple as a typo in the email address or them getting put into your spam folder. Our records show that all 5 emails (invoice/acceptance/warehouse/shipping & tracking/delivery) were sent to your primary email address.

We didn't receive any emails or messages from you to our helpdesk email address (helpdesk@diyaudio.com) or web support system (diyAudio | Portal), which is why you didn't hear back from our helpdesk. I'll follow up with you privately to find out where your emails were sent and how we can ensure that our helpdesk contact channels are clearly advertised in the future.

Lastly, thanks again for the feedback. We will continually improve our systems as time goes on thanks to your constructive criticism. Please expect an email from me shortly to deal with everything you have raised here and more.
I wanted to provide feedback to the wonderful response from the diyAudio team and Jason, but was not sure if I could write up a detailed response as lengthy as Jason's message above. However, be that may, I want to say that the response from Jason and his colleagues at diyAudio has been absolutely superlative. The parts did arrive (with an email being sent prior to that indicating that they would be arriving), they were superlative quality and I am now starting to assemble the parts together (which is a whole different story ). I got frequent emails from Jason and his team inquiring about the status and trying to determine how my order fell through the cracks (I guess it is like the system which is 99% perfect; it is great except for the people who constitute the 1%). Realizing the degree of interest that diyAudio has in making the product work, I am fully confident that they will address any such niggling issues ASAP. Any person buying parts from diyaudio should buy in complete confidence of the ability of the team to deliver the product. My earlier comments, whilst expressing my frustration with the delivery issues (which as I have indicated earlier have been fully resolved), should in no way dissuade the do-it-yourself'er from venturing out and building their own amps and using the components from diyAudio. And Enjoy The Music, since that is what brings us all together!!!
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