Sound Cuts Out - Low sound causes it to cut out

[rl33515]

Hi there,


When movies have a quiet scene - the sound from the soundbar cuts in and out. Does anyone PLEASE have a fix?

We maximise the laptop/chromecast volume, then control the soundbar volume from there.

I have a TV - Chromecast 3 HDMI plugged in - and the below sound bar connected to the TV with an optical cable.

Panasonic 200W 2.1 Soundbar w/ Wireless Subwoofer
SC-HTB488GNK

The TV is quite old - Panasonic TH-P42S10A.

 

[6L6]

Does the sound bar volume change with the TV remote control?

 

[rl33515]

Does the sound bar volume change with the TV remote control?

Thanks so much for the reply!

No - there is a TV volume, and a Soundbar Volume. each device has their own remote.

If I turn up the TV volume with the TV remote control, as well as the sound bar - there's a weird double sound as both the TV and the sound bar are producing sound. So I leave the TV on Zero.

Thanks!

 

[rabbitz]

If possible, try connecting by HDMI ARC on the TV if it has it.

If there is no signal a lot of devices mute so have a look at the digital out settings on the TV as there may be a setting that's causing issues or mute. Also look at the setting in the soundbar.

 

[chris661]

+1 on Rabbitz's post.

Chris

 

[turk 182]

if it's nothing digital could leaky input coupling caps be at fault...??

 

[6L6]

Can you give any more information? Model, what it’s connected to, how it’s connected, typical use, etc…