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Buyer beware of CPC in the UK
Buyer beware of CPC in the UK
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Old 29th October 2019, 10:46 PM   #11
nigelwright7557 is offline nigelwright7557  United Kingdom
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Originally Posted by Jazid View Post
Well, they can't compete with Mouser or RS's interface. Not sure their ready stock is good enough to compete with Mouser's 5 day service given their slow dispatch, and not a patch on RS excellent one day service, (at a cost) so in a tough position.
I get stuff next day with free postage from RS even for sub £20 orders.
2020 versions of PCBCAD51, PCBCAD360 and PCBCAD720 out now >>> https://www.murtonpikesystems.co.uk
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Old 29th October 2019, 11:12 PM   #12
Galu is offline Galu  Scotland
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Problems can arise with any supplier I suppose.

CPC sent me a pair of compression drivers (without horns) instead of the dome tweeters which I had ordered.

The compression drivers were heavy, inadequately packed and one was damaged.

To CPC's credit, I had no problem in returning the compression drivers and my account was credited with the price of the dome tweeters (which were out of stock). The unwanted drivers were collected from my home by a CPC van like the one which delivered them, so I did not have to worry about return postage.

However, since the dome tweeters I asked for were so inexpensive, my credit remains unclaimed. CPC didn't make it clear how I should claim it back in a subsequent order and it's probably lost in the system by now!
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Old 29th October 2019, 11:23 PM   #13
olsond3 is offline olsond3  United States
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I recently learned that just because they look good doesn't mean they survived shipping. I received six poorly packed Visaton tweeters from Mouser such that the internal cardboard brace in the small box the tweeter was in was crushed, but the tweeter looked perfect. Not sure if it was Visaton or Mouser packing. On testing I found the 3rd harmonic distortion of half of the tweeters was high. The interesting part was that Visaton said that the ferro fluid may have shifted due to the shipping. They had me run 4 V RMS sweeps, 500 - 4000 Hz, 10 seconds, 12 in a row. After doing that, one of the tweeters worked great. Not sure if it was the heating, the large excursion or both that corrected the problem. Anyway, shipping is hard on parts. Sometimes invisibly.
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Old 30th October 2019, 12:18 AM   #14
ticknpop is offline ticknpop  Canada
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Buyer beware of CPC in the UK
Try the sticky side of masking tape gently on the tweeter and you can gently pull a fabric dome tweeter back to It’s original shape.
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Old 30th October 2019, 02:56 PM   #15
JeffYoung is offline JeffYoung  Ireland
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Buyer beware of CPC in the UK
While we're on the subject of shipping and packaging, kudos to Toroidy for always well-packing some rather heavy items.

(If any of you are into astronomy, Astro-Physics are the true kings of packaging.)
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Old 30th October 2019, 03:31 PM   #16
AVWERK is offline AVWERK  United States
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Although I haven’t tried it, a vacuum cleaner might get it to pop out or a needle which has worked for me on occasion.

After you get it out I usually hold a heat gun away just enough to relax the soft domes.

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Old 30th October 2019, 09:39 PM   #17
chede is offline chede  Germany
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Buyer beware of CPC in the UK
+1 for great packaging by Toroidy - and by Modushop as well !

Regards, Claas
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Old 1st November 2019, 12:52 PM   #18
gerenis69 is offline gerenis69
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After sending two e-mails they refunded the shipping cost.

Last edited by gerenis69; 1st November 2019 at 12:56 PM.
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Old 1st November 2019, 01:02 PM   #19
scottjoplin is offline scottjoplin  Wales
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Hello there: https://www.diyaudio.com/forums/members/cpc.html
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Old 1st November 2019, 03:52 PM   #20
Jazid is offline Jazid  United Kingdom
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Hmm, they joined today Buyer beware of CPC in the UK
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