Accessing the diyAudio Store from Italy - Page 2

Jason · 24th October 2019, 10:33 AM

The store runs on Shopify, the largest SAAS shopping cart platform in the world, so if there are any issues they should have been temporary. If the store isn't working then half the web shops in the world probably wouldn't be accessible either.

sergio nada · 12th November 2019, 05:29 PM

Hi, I also have the same problems accessing the store, while I don't have any at the forum.
I tried to change dns, I deleted cache and tried different browsers and 2 different phones with different operators without success.
Is it not that they have limited Italian IPs?
it's strange because at the beginning of October I made an order and everything went well.
Thank you all
Sergio

Jason · 16th November 2019, 12:11 AM

Hi Sergio,

Are you also from Italy? That would appear to be more than a co-incidence. Are you and mc297 using the same Italian ISP?

thejekocomputer · 16th November 2019, 05:22 PM

Dear Jason,
I have tried from 3 ISP's of landline and 2 ISP's of mobile phones with different browsers without success. I did a search on the shopify forums and it seems that there are big problems between their servers and Europe, especially Italy. I hope they resolve soon.

Thanks for your interest
Sergio

dannygo · 19th November 2019, 08:34 AM

I'm perhaps the first italian user that have reported the problem at diyaudiostore.com administrators in an email.
At today the problem is still don't solved.
I read this discussion on the Shopify forum and it seems that there is a solution that must be done by the diyaudiostore.com administrators.
Below are the links.

Discussion:

Solved: Network connectivity issues with some Wind 3 and F... - Shopify Community

Solution:
Solved: Re: Network connectivity issues with some Wind 3 a... - Shopify Community

I also point out that the problem also exists with TIM.

Jason · 20th November 2019, 01:10 AM

I have contacted Shopify support, they seem to think the Oct issue is resolved (comments in their forums suggest otherwise), and seem skeptical about this being an issue at all.

Nonetheless, I now have a ticket with them and will push as hard as I can. Thank you Danny for the Traceroute. They have advised the ticket is open with me only, and all communication will have to go via myself. I may ask for you guys to post more information as time goes on.

Until then, using a VPN is the only fix.

Jason · 20th November 2019, 06:16 AM

I have made some changes to our DNS, which may take up to 3 days to propagate. Shopify tells me this should resolve the issue. In my own experience, these kinds of changes normally push through within a few hours. Certainly if you have multiple devices and multiple ISPs, one of them should be working within an hour from now provided you wait an hour from now before trying to access the store (so the cache is cold and a new DNS result is pulled).

dannygo · 07:52 AM

Hi Jason.
Great! I've tried now and it's work for me!

thejekocomputer · 22nd November 2019, 07:19 PM

Hi Jason, also for me now is working with all my devices and ISPs, in fact... I bought an F6 kit plus fets, a big Christmas gift for my hobby!

Jason · 24th November 2019, 11:14 PM

Great

20th November 2019, 07:46 AM	#18
dannygo diyAudio Member Join Date: Oct 2018	Hi Jason. Great! I've tried now and it's work for me! Last edited by dannygo; 20th November 2019 at 07:52 AM.

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24th October 2019, 10:33 AM	#11
Jason :) diyAudio Administrator Join Date: Oct 2000 Location: Melbourne	The store runs on Shopify, the largest SAAS shopping cart platform in the world, so if there are any issues they should have been temporary. If the store isn't working then half the web shops in the world probably wouldn't be accessible either.

12th November 2019, 05:29 PM	#12
sergio nada diyAudio Member Join Date: Jun 2019	Hi, I also have the same problems accessing the store, while I don't have any at the forum. I tried to change dns, I deleted cache and tried different browsers and 2 different phones with different operators without success. Is it not that they have limited Italian IPs? it's strange because at the beginning of October I made an order and everything went well. Thank you all Sergio

16th November 2019, 12:11 AM	#13
Jason :) diyAudio Administrator Join Date: Oct 2000 Location: Melbourne	Hi Sergio, Are you also from Italy? That would appear to be more than a co-incidence. Are you and mc297 using the same Italian ISP?

16th November 2019, 05:22 PM	#14
thejekocomputer diyAudio Member Join Date: Nov 2014	Dear Jason, I have tried from 3 ISP's of landline and 2 ISP's of mobile phones with different browsers without success. I did a search on the shopify forums and it seems that there are big problems between their servers and Europe, especially Italy. I hope they resolve soon. Thanks for your interest Sergio

19th November 2019, 08:34 AM	#15
dannygo diyAudio Member Join Date: Oct 2018	I'm perhaps the first italian user that have reported the problem at diyaudiostore.com administrators in an email. At today the problem is still don't solved. I read this discussion on the Shopify forum and it seems that there is a solution that must be done by the diyaudiostore.com administrators. Below are the links. Discussion: Solved: Network connectivity issues with some Wind 3 and F... - Shopify Community Solution: Solved: Re: Network connectivity issues with some Wind 3 a... - Shopify Community I also point out that the problem also exists with TIM.

20th November 2019, 01:10 AM	#16
Jason :) diyAudio Administrator Join Date: Oct 2000 Location: Melbourne	I have contacted Shopify support, they seem to think the Oct issue is resolved (comments in their forums suggest otherwise), and seem skeptical about this being an issue at all. Nonetheless, I now have a ticket with them and will push as hard as I can. Thank you Danny for the Traceroute. They have advised the ticket is open with me only, and all communication will have to go via myself. I may ask for you guys to post more information as time goes on. Until then, using a VPN is the only fix.

20th November 2019, 06:16 AM	#17
Jason :) diyAudio Administrator Join Date: Oct 2000 Location: Melbourne	I have made some changes to our DNS, which may take up to 3 days to propagate. Shopify tells me this should resolve the issue. In my own experience, these kinds of changes normally push through within a few hours. Certainly if you have multiple devices and multiple ISPs, one of them should be working within an hour from now provided you wait an hour from now before trying to access the store (so the cache is cold and a new DNS result is pulled).

22nd November 2019, 07:19 PM	#19
thejekocomputer diyAudio Member Join Date: Nov 2014	Hi Jason, also for me now is working with all my devices and ISPs, in fact... I bought an F6 kit plus fets, a big Christmas gift for my hobby!

24th November 2019, 11:14 PM	#20
Jason :) diyAudio Administrator Join Date: Oct 2000 Location: Melbourne	Great