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Old 30th April 2019, 10:18 PM   #11
Zung is offline Zung  Switzerland
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Sure, no sweat.
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Old 1st May 2019, 12:21 AM   #12
Jason is offline Jason  Australia
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Cal, other mods, just so you know, as of 2 months ago there are no known current problems with email and the forum. We are now on an unlimited mail plan, everything is running smooth.

Email problems now appear to fall distinctly into 2 categories.

1. When I check our mail logs I can see that "Recipient email address was suppressed due to customer policy" (customer being "the member", a customer of their own mail host). This means someone hit the "report spam" button in their email client, or "mark as spam" or something similar. In response our mail host then honors the request. With several hundred thousand members, a certain percentage are going to accidentally press this button out of habit, or by accident or whatever. Mistakes happen. It seems about once every 2-4 weeks or so someone posts about this issue.

or

2. Members don't understand how mail is sent from the server. Clearly this could be explained better, using a FAQ or info link to help educate people. Emails are only sent once per login. The forum doesn't keep emailing a member over and over for any one particular thread. This is to avoid being considered a spammer. It will only send one email per thread until you refresh a page on the forum and your "emailability" is "reset".

"Instant notification" doesn't mean if there are 100 posts, you will get 100 emails. You'll get one, instantly, but no more until you log in.
  1. You sign up for "instant notifications" to thread A
  2. You sign up for "instant notifications" to thread B
  3. Someone makes a reply to thread A, you get an email
  4. 100 more people post replies to thread A, you get no emails
  5. Someone makes a reply to thread B, you get an email
  6. 100 more people post replies to thread B, you get no emails
  7. You click the link in your email, which takes you to the site, and "resets" the notifier
  8. The next time someone post to thread A, you get an email
  9. The next time someone post to thread B, you get an email

That's how instant notifications works. In short, it doesn't spam you. You have to keep logging in and requesting a page to "reset" the notifier.

In the case of Zung, he's in case 1. We received a "list unsubscribe" request from Zung on April 27th, and it was honored.

I have removed him from the "email suppression list" blacklist, and email should start flowing to Zung again from this moment forward.

If anyone else is having the same problem, just let me know - I'm happy to remove you from the "email suppression list" As Cal rightly points out - this will be improved in the future once we have better software. This is all pretty much stop-gap stuff until then.

Last edited by Jason; 1st May 2019 at 12:25 AM.
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Old 1st May 2019, 04:56 AM   #13
Cal Weldon is offline Cal Weldon  Canada
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Thank you for that explanation Jason.
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Old 1st May 2019, 06:39 AM   #14
Zung is offline Zung  Switzerland
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Quote:
Originally Posted by Jason View Post
... In the case of Zung, he's in case 1. We received a "list unsubscribe" request from Zung on April 27th, and it was honored...
Thanks for your TLC Jason. I'm truly impressed by this global collaboration!

Indeed, I "unsuscribed" to one thread that got boring, but I didn't realize it removes me from all notifications from other threads.

My bad.
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Old 1st May 2019, 06:44 AM   #15
Mooly is offline Mooly  United Kingdom
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If you want to unsubscribe from a thread then click 'User CP' at the top of the page and go to 'Subscribed Threads'. That will list everything you are subscribed to.

Just put a tick next to any you do not want to receive notifications for and then go to the bottom of the page and select 'Delete' from the dropdown (or what other action you wish such as no email for that thread) .
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Old 1st May 2019, 08:23 AM   #16
Zung is offline Zung  Switzerland
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Done, thx.
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Old 1st May 2019, 08:54 AM   #17
Mooly is offline Mooly  United Kingdom
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Old 1st May 2019, 11:27 PM   #18
Jason is offline Jason  Australia
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I believe Zung used the "list unsubscribe" link which is an anti-spam nicety probably added by SparkPost to the email headers... got it.

This is not a link/feature provided by the forum/vBulletin, in fact vBulletin has no automated way to do this, and SparkPost is just trying to be helpful. It would be easy to get confused.

Thanks for letting me know. I was wondering how people were getting on the suppression lists. Will solve this problem properly at another time..
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Old 7th May 2019, 09:27 PM   #19
Zung is offline Zung  Switzerland
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Gentle Admins & Mods, FYI, I still don't get the notifications. It's only a very minor annoyance for me, so don't loose any sleep over it.
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Old 10th May 2019, 10:09 AM   #20
Jason is offline Jason  Australia
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Quote:
Originally Posted by Zung View Post
Gentle Admins & Mods, FYI, I still don't get the notifications. It's only a very minor annoyance for me, so don't loose any sleep over it.
I can see and confirm they are getting through to your mail server. What they do then is up to them. Please check your spam folder. Possible if they see mail coming back from an email address you previously tagged as spam/unsubscribe they will be redirecting to spam.
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