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Thread notifier suddenly stopped... no emails
Thread notifier suddenly stopped... no emails
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Old 22nd April 2019, 09:54 AM   #51
DF96 is offline DF96  England
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No emails from here for over a week.
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Old 23rd April 2019, 02:23 AM   #52
Jason is offline Jason  Australia
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Thread notifier suddenly stopped... no emails
Quote:
Originally Posted by DF96 View Post
No emails from here for over a week.
"554 5.7.1 [internal] recipient address was suppressed due to customer policy"

This means the the receiving email address specifically requested no more emails be sent.

The event happened on April 12th but I can't tell any more details than that as the logs only go back 10 days and it's been 11 days now.

I'm told this is usually due to someone hitting the "report spam" button in their email client, in response to which our mail host then honors the request. It's also possible it was also due to a hard bounce or something in that category, but again, the event is > 10 days old so I have no access to it.

I have removed you from the suppression list and you should now start getting emails again. If it happens again, let me know and I'll do the same again.
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Old 23rd April 2019, 09:23 AM   #53
DF96 is offline DF96  England
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Thanks for fixing it. My ISP (Talktalk) has recently introduced a new email system so it could be that it has more aggressive spam filtering - or it could be that they just configured it wrongly, as they have a habit of getting things wrong whenever they perform an 'upgrade'. Sorry that they have created some extra work for you.

Email notifications now working again.
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Old 11th May 2019, 11:53 PM   #54
nigelwright7557 is offline nigelwright7557  United Kingdom
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Default No emails from DIYAUDIO

I am pretty much getting zero emails from threads I have posted to.
I am not getting warnings of private messages either.
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Old 12th May 2019, 07:16 AM   #55
Jason is offline Jason  Australia
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Thread notifier suddenly stopped... no emails
Quote:
Originally Posted by nigelwright7557 View Post
I am pretty much getting zero emails from threads I have posted to.
I am not getting warnings of private messages either.
Hi Nigel,

I checked and your messages are being withheld from being sent to your mail host as you have requested for no more mails to come from our server. The error is "554 5.7.1 [internal] recipient address was suppressed due to customer policy"

This means the the receiving email address (yours) specifically requested no more emails be sent. The request from mail client / mail host was made on March 7th 2019.

As far as I can tell from recent feedback, this happens when people click "unsubscribe" in their email clients using the generic "unsubscribe" mechanism common to all bulk emails. This is as distinct from clicking the link in the email that says "Unsubscribe from this thread" or "Unsubscribe from all threads".

You probably thought you were telling our forum software to unsubscribe from the thread, but you might have actually clicked the general "unsubscribe from this sender" link which tells our mail host to stop sending you any more emails ever, which it looks like is what happened.

I have removed you from the suppression list and you should now start getting emails again. If it happens again, let me know and I'll do the same again.
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Old 12th May 2019, 01:29 PM   #56
Cal Weldon is offline Cal Weldon  Canada
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Thread notifier suddenly stopped... no emails
Thanks Jason.
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Old 13th May 2019, 12:49 AM   #57
Jason is offline Jason  Australia
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Thread notifier suddenly stopped... no emails
Nigel - something I just thought of (I was looking for the other thread in which a member had the same issue, and reported that emails still weren't coming back, can't find it)...

You may very well, or even certainly, need to go find an email from the server and manually right click (etc) on it and choose "Mark As Not Spam".

If you don't, your mail host will think we're just ignoring your request and continuing to spam you. It might even lead to other people being blocked if we're marked as a "bad actor". So please do whitelist webmaster@diyaudio.com, contact@diyaudio.com and newsletter@diyaudio.com and ensure all emails from us are marked manually as "no spam".
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Old 13th May 2019, 01:01 AM   #58
nigelwright7557 is offline nigelwright7557  United Kingdom
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They are coming through fine now so it must have got fixed.
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Old 18th June 2019, 08:06 PM   #59
Vunce is offline Vunce  United States
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Thread notifier suddenly stopped... no emails
Is anybody having issues receiving email notifications again?
Iíve gone all day today without an email, but there has been many posts to my subscribed threads??
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Old 19th June 2019, 05:28 AM   #60
Jason is offline Jason  Australia
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Thread notifier suddenly stopped... no emails
Quote:
Originally Posted by Vunce View Post
Is anybody having issues receiving email notifications again?
Iíve gone all day today without an email, but there has been many posts to my subscribed threads??
Vunce, your mail host hard bounced, saying that you no longer have an account with them. Please update your email address.
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