I ended up winning this auction and wondered why it never came in. After several emails this is the response I got.
------------------------------------------------------------------------------
Now we have this solved ...
The order was lost in one of our warehouses and (as you
know) was not shipped. Since the goof up, the item has been shipped elsewhere and we don't have it.
But ... all is not lost! We have a huge shipment of AV stuff
coming in from one of the Illinois Colleges and we should have some pretty neat things by this time next week. If you want to wait, we'll add 50% to your bid and give you $150 credit to spend with Whaam!
Of course, a complete refund is also available at any time.
We apologize for our messing up and look forward to good
shipments
soon.
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Can they use this as an excuse because I got the auction for cheap ... and can ebay do anything about it?
Maybe I can get a good deal in the future ... but I wanted that panel......
ARG!
http://cgi.ebay.com/ws/eBayISAPI.dll?MfcISAPICommand=ViewItem&item=1739606628
------------------------------------------------------------------------------
Now we have this solved ...
The order was lost in one of our warehouses and (as you
know) was not shipped. Since the goof up, the item has been shipped elsewhere and we don't have it.
But ... all is not lost! We have a huge shipment of AV stuff
coming in from one of the Illinois Colleges and we should have some pretty neat things by this time next week. If you want to wait, we'll add 50% to your bid and give you $150 credit to spend with Whaam!
Of course, a complete refund is also available at any time.
We apologize for our messing up and look forward to good
shipments
soon.
------------------------------------------------------------------------------
Can they use this as an excuse because I got the auction for cheap ... and can ebay do anything about it?
Maybe I can get a good deal in the future ... but I wanted that panel......
ARG!
http://cgi.ebay.com/ws/eBayISAPI.dll?MfcISAPICommand=ViewItem&item=1739606628
Ebay can do somthing about it. But it takes along time. I know of people waiting 6 months for a refund already. I hate to say it but I would wait for a little and see if they hold true to the credit they gave ya. How are they giving you credit-please tell me its not by word of mouth only (nothing written like a contract way) cause they can back out of that very easily! Oh and let them know that a 50% credit mark up isnt $150- its $165-. Man that really bites, thats a great looking display panel.
I wouldn't get too bent out of shape. Mistakes do happen, and this seller has a pretty high rating (1500+) so I doubt it was an issue of trying to defraud you or bait+switch. The seller also has more than the usual number of negatives (45) so I'd guess this is more an issue of making mistakes and not satisfying all customers than of ripping people off.
As long as you get the refund, there is little point in going to Ebay (who won't talk to you for 30 days) or the cops (who are very unlikely to talk to you at all).
As long as you get the refund, there is little point in going to Ebay (who won't talk to you for 30 days) or the cops (who are very unlikely to talk to you at all).
Try to work it out with the seller. Before you have to go to any e-bay or police people. He does have an unusually high negative feedback record. Also on his website there are several grammatical errors. You would think a real business would also have more then just an email adress it would have an address and a phone number. Personally I think this guy just made a mistake but I could be wrong.
I wouldn`t be too upset about the point that they do not have the LCD anymore. As tiroth already said, mistakes can happen (in particular with those high volume sellers) and what the seller wrote sounds to be reasonable.
But a reason to be really upset is that they needed almost 2 month!! to find out that they do not have the item anymore!!
Though all this is very unpleasant for You, think about what more they could do than offering a refund in this situation what does not sound like ripp-off.
Beeing You, first I would try to calm down and then follow the advice that gave grataku: request the refund and as soon as possible and never mind the LCD.
Only in case they do not refund the money inbetween the next days I would contact ebay and claim the fraud.
Ebay purchases are insured up to $200 against fraud.
You can find the fraud protection info here:
http://pages.ebay.com/help/community/ins-process.html
But note what is written on that page!!:
You must register a complaint in the Fraud Reporting System within 60 days of the auction's close
So You have not much time left claiming the fraud because Your auction ended Jun-12-02!!
And: take care next time from whom You buy: 45 negatives and the same neutrals (even at 1500+ total feedback) isn`t a good sign that everything will work out just fine as it should be.
Good luck with the refund!
But a reason to be really upset is that they needed almost 2 month!! to find out that they do not have the item anymore!!
Though all this is very unpleasant for You, think about what more they could do than offering a refund in this situation what does not sound like ripp-off.
Beeing You, first I would try to calm down and then follow the advice that gave grataku: request the refund and as soon as possible and never mind the LCD.
Only in case they do not refund the money inbetween the next days I would contact ebay and claim the fraud.
Ebay purchases are insured up to $200 against fraud.
You can find the fraud protection info here:
http://pages.ebay.com/help/community/ins-process.html
But note what is written on that page!!:
You must register a complaint in the Fraud Reporting System within 60 days of the auction's close
So You have not much time left claiming the fraud because Your auction ended Jun-12-02!!
And: take care next time from whom You buy: 45 negatives and the same neutrals (even at 1500+ total feedback) isn`t a good sign that everything will work out just fine as it should be.
Good luck with the refund!
Thx a lot...
Im just really pissed that they took so long to tell me...
And that I don't have a panel which leaves me at point zero again.
If anyone is selling and overhead LCD or an 4000 + lumen overhead let me know.. (If in Canada even better)
Id rather deal with the people on this board that the ***** on Ebay
As always,
Thx guys
Im just really pissed that they took so long to tell me...
And that I don't have a panel which leaves me at point zero again.
If anyone is selling and overhead LCD or an 4000 + lumen overhead let me know.. (If in Canada even better)
Id rather deal with the people on this board that the ***** on Ebay
As always,
Thx guys
You guys are all dead wrong and full of it if you start reporting a reputable seller to Ebay.
He's offering you either a full refund, or $150 towards another purchase. He's not "extracting" any more money from you.
Give the guy a break, an Ebay power seller, 1000+ feedback, and it gets lost in a warehouse. Very understandable.
-- Aaron
He's offering you either a full refund, or $150 towards another purchase. He's not "extracting" any more money from you.
Give the guy a break, an Ebay power seller, 1000+ feedback, and it gets lost in a warehouse. Very understandable.
-- Aaron
Reputable???
45 negatives and 45 neutrals from almost 1600 feedbacks means from 17 sales there is 1 something going wrong!!.
Not extracting more money but maybe winning some time until the fraud claim isn`t possible anymore!!
A break??????????
After 2 month he needed to figure that he does not have the item anymore????
If he isn`t able to handle his sales in an okay manner for all or at least the allmost of his customers he should go doing something else!! And waiting 2 month until he tells You sorry and comes up with a suggestion for compensation to some extend "IS NOT OKAY" definetly!!!
MRehorst said:
I bought a phone on ebay and got stitched up by a scam - it took ebay about 9 months to do anything, they kept delaying paying me etc (fraud protection).
Don't think fraud protection covers everything now will you and there is a limit (£100~$150) so be careful and try to collect or payment on delivery just to be safe.
45 negatives?
Yes, you got screwed. Sorry to say.
But 45 negatives should have been a tip off.
I wouldn't have given them a cent no matter what their positive rating was.
Try to get a full refund and don't do business with them again. Ever.
Sellers like that are what give ebay a bad name.
I've been very satisfied (very lucky?) with my numerous purchases on ebay but I always pay attention to the sellers feedback rating.
Live and learn. And get your money back if you can.
Good luck.
Yes, you got screwed. Sorry to say.
But 45 negatives should have been a tip off.
I wouldn't have given them a cent no matter what their positive rating was.
Try to get a full refund and don't do business with them again. Ever.
Sellers like that are what give ebay a bad name.
I've been very satisfied (very lucky?) with my numerous purchases on ebay but I always pay attention to the sellers feedback rating.
Live and learn. And get your money back if you can.
Good luck.
I've bought stuff from them in the past. They aren't the best organized, but they are honest....they are also honest.....a lot of people assume that an untested item is working.....well they go out of their way to say if its working, or sell it as is. While their shipping charges suck, they in general are good guys. Take the 150 in credit if you think they'll get something else....they might even have a low end projector that they'd be willing to barter with on price......or take your refund. Ebay wont get involved or take a long time to do anything.
hey suckerfish... I live in Montreal too... I have an Proxima Ovation 820 with the suitcase the remote everything...if your interrested send me an e-mail at mariano.janeiro@videotron.ca
edit: pour les specs check sur http://www.proxima.com/support/Products46.asp
edit: pour les specs check sur http://www.proxima.com/support/Products46.asp
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