This is one of the crappiest tech. support I ever saw. Do they look at what I write?
Thank you for contacting HP Total Care.
I see that the issue still persists after following the steps provided
in the previous email.
I apologize for the inconvenience caused to you by this issue.
Antonie, please perform a standalone copy from the unit. Follow the
steps provided below.
************ Standalone copy ****************
1 Load your original on the glass.
2 Press Copy, if not already lit.
3 Press Start Black or Start Color.
If the lines occur even with the standalone copy and there are dust
particles accumulated underneath the glass, then the unit needs to be
serviced. I request you to contact the Local Authorized Service
Provider to locate the service provider.
Please follow the steps listed below for assistance in locating a local
HP Authorized Support Provider.
1. Go to the following Web site:
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_CAN_SRV
This will take you to the find a Canada local HP authorized service
provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your
product is located.
4. After Selecting the family of the product you will get a list of
products under the product list.
5. Select your product from the list under the product section and
click Next.
6. Follow the instructions on the service options page.
If no stores are located, repeat the search using another zip code
within your local area.
If you need further assistance, please
reply to this message and we will be happy to assist you further.
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experience. We would appreciate your feedback.
Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.
http://www.hp.com/home/ownerservices
Sincerely,
Harry.
HP Total Care
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Original Message Follows:
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Actually, I already cleaned up everything(Even the mirrors) with hot
distilled water instead of non-abrasive glass cleaner. I guess that
glass cleaner would work better.
Have you looked at my web site? I have a page with pictures telling
exactly what I did to clean it up.
(http://dmsaudiocorp.deep-ice.com/psc2100.htm)
I still see some blue lines, looking the same all along,
but I can't see the lines that were at the top of the scan only. These
top-only blue lines were coming from under the glass.
If you see that I talk about lines on the glass in the chat transcripts,
you should know that these lines are not there anymore, because I cleaned it,
by doing what I wrote on my page (Link above).
Where I found that cleaning the mirrors could help:
http://willshak.com/scanner/
Where I found how to remove the control panel and the coffee filter
trick : http://www.fixyourownprinter.com/forums/inkjet/22650
Where I found which glass cleaner I could buy tomorrow :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bps02788