I am hoping it will be ok to reply to your post. I am the director of sales and marketing for Bay Area Circuits.
I appreciate your feedback for our chat and phone support. Currently we are available from 8 to 5 M-F PST. If this happened during those times I am of course very concerned about that and so is our sales and support team.
If at any time you are anyone else are not able to reach someone you can reach me directly at [email protected] or by calling us at 650-367-8444 my Ext is 15.
When I am not in the office this will ring directly to my cell phone.
We do work hard to make sure we are available when our customers need us and again I appreciate you letting us know. We know many have questions and need assistance and we stand ready to support that.